Contributor ⭐

Consumer Cellular IS BAD!!!!

9 replies
438 views

We moved to consumer cellular in 2022. The service has degraded to the point of being unusable as of July 2026. Tech support is poor. The coverage in So. California is poor at best. Tech support makes excuses to the ATT partner services (towers) they rely on. Customer service support is a joke. We had a supervisor actually hang up during a call when we asked for his supervisor. They read from scripts, and have little knowledge when it comes to coverage issues. BEWARE OF CONSUMER CELLULAR!!!!

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VerndinaW732037

Contributor ⭐

Yep um on that ! I know it is spooky season but BEWARE!

Get ready to pout, get ready to cry um on this site and um telling you why Consumer Cellular has come to town! I just went to them Sept 4th 2026 and purchased a new phone to the tune of $1800.00+ for the Samsung Z FOLD 8. And somewhere round 15-20 day later the phones quuerty keys would not work. I took it back and they refused to replace it, talking bout it has been more than 15 days, what the hell? As a matter of fact they told me we just sell the phone to you Samsung made it, now ain’t that some shiggaty? They called Samsung right there in the store and said they said to take it to YoubreakIfix, as a matter of fact I went to 2 of them and they had no parts cuz the phone is so new to the market so they could not fix it. Now Samsung is willing to give me a new phone via e-coupon and my phone would be essentially paid off right? But ooooooh no Consumer Cellular says I have to give them the e-coupon to pay off the old phone and go into another contract with them to get a phone from them. Now why would I do that?? Does that make any since to anybody? Or do we all as seniors have “Booboo the fool” written on our foreheads? And WOW the fine print says ya have to be with them for 6 months before you can pull out from their service? The trickery of it all. AARP need to check them and quickly because it is the seniors AARP is suppose to be representing that are getting not only ripped off, but the boot as well. Come on AARP do something, we need a real “check them” from you here. Look out for your seniors. I believe you are the largest senior representative associated with them they have. That should warrent some serious action,Who is it ? Us your seniors or them?

SummerOnTheWay1

[Sunday 10/25/26 12:49pm ET]

Verdina @VerndinaW732037 , we can all sit around HOPING AARP will do something or we can be "proactive".

(1) Report phone company to whatever organizations are monitoring phone companies.

(2) File a report with Better Business Bureau.

(3) Get on Social Media and talk about the issues. This does TWO THINGS. One, warns OTHER SENIORS not to use them. Second, gets the phone company's ATTENTION. Doubt they will CARE, but it let's them KNOW, "word of mouth" will mess things up for them.

(4) I really feel with enough "pressure" from us Seniors, they will be shutdown & made to REIMBURSE all the money they took. Lastly, SHARE your STORY with your LOCAL MEDIA.

Take care,

Nicole (Budget & Savings Forum)

👣 Remember to take 1 step at a time!!!

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VerndinaW732037

Contributor ⭐

Yep the customer service was good up until the problem came up, then that scattered like lightning. Dont blame us, we just sold it blame them they made it. But hopefully I will get a segment on the news one of these days. But thay remains to be seen. Cuz i sent my story to one of my local stations. Um hoping my story will make seniors aware and think long and hard before buying into the hype, cuz its a ghost trap. Read before you write is my advice. Abd i think they rely on seniors not doing that. Ooow its a shiny new thing and then SNAP we got cha. But um really dissapointed. But what can ya say, screw the little guy now seems to be the "American way".

WebWiseWoman

Community Champion ⭐⭐⭐

Todd, I'm so incredibly sorry for this happening to you and your family.

Here is my personal PSA I've previously posted but bears repeating: Use the Search feature on the AARP Community home page before using any services, especially with AARP "discounts"...

Searching "Consumer Cellular" returns complaints going back to at least 2018.

Stay safe, everyone!

Done with this "new" and "improved"... kinda like dotard improved America...

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GregoryL838199

Contributor ⭐

When I moved to a new state, I requested a new phone number so my family-who now lived next door- wouldn't have to pay long distance charges to call me. After three attempts all I had gotten were three more out-of-state phone numbers. Eventually they just lied outright and stated there were no available phone numbers in my new state. Dropped them immediately and my new provider had no trouble assigning a new local number. Customer service reps were nice enough, just had no clue how to provide actual customer service.

WebWiseWoman

Community Champion ⭐⭐⭐

Question: are you referring to calling your cell from a landline?

I ask because I didn't think any cell services charged "long distance" within the U.S. anymore...

Thanks in advance for responding!

Done with this "new" and "improved"... kinda like dotard improved America...

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GregoryL838199

Contributor ⭐

Yes, parents were land-line age, and Mom was a Bell retiree, so the basic service was free, but they had to pay long distance charges every time they needed to call me next door. Mom passed a few months ago and I finally put that land line to rest.

nctarheel

Community Champion ⭐

I have had the opposite experience with Consumer Cellular. Easy to reach, very helpful Customer Service. No interruptions and excellent coverage. Highly trained associates that are thoroughly familiar with all the coverage information, packages, and price points.

Yep um on that ! I know it is spooky season but BEWARE!

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