Contributor ⭐

Unable to process your redemption request

Forum|Forum|1 year ago
November 20, 2024
9 replies
2270 views

Here we go again! 11/20/2024 and still get "Unable to process your redemption request"...and may I ask...what did your IT guys fix and make better????

This topic has been closed for replies.

M

MicheleW321192

Contributor ⭐⭐

Likewise!

J

JoanRichAuthor

Contributor ⭐

Middle of the day 11/20 and Reward Redemption still not working....yes, now going to be over 1 month and no resolution....just words, words, words....maybe cancelling our AARP memberships will get their attention.

J

jserramcorder

Contributor ⭐⭐

since they are raising rates they don't care

A

AARPConsumerCare

Community Champion ⭐

@JoanRich I'm truly sorry you're experiencing this error message on your Rewards account. Have you had an opportunity to reach out to us so we can investigate the error further? Please send us a private message with your full name, mailing address and email address so we can locate your account and look into it for you. You may need to enable your private messages first, I invite you to learn more here: https://aarp.info/47hWcl7 - Janelle M.

H

HalinaS437042

Contributor ⭐

It's 12/17 and I still can't redeem my points, getting that same "unable to process your request" message that you were.
AARP help told me to check my inbox for a link from them, guess what also isn't loading? The AARP inbox! Any other ideas?

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AARPConsumerCare

Community Champion ⭐

@h875112s I'm sorry for any confusion this may have caused. I initially asked you to send us a private message. I do not see a private message from you, so I just sent one to you. Be sure to check your inbox again as you should have a private message from us. I look forward to speaking with you further! - Janelle M.

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