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JoanRich
Contributor ⭐
Nov 20, 2024 1:17 PM UTC

Unable to process your redemption request

Here we go again! 11/20/2024 and still get "Unable to process your redemption request"...and may I ask...what did your IT guys fix and make better????

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      9 replies

      HalinaS437042
      Contributor ⭐
      Dec 18, 2024 2:24 AM UTC

      It's 12/17 and I still can't redeem my points, getting that same "unable to process your request" message that you were.
      AARP help told me to check my inbox for a link from them, guess what also isn't loading? The AARP inbox! Any other ideas?

      AARPConsumerCare
      Community Champion ⭐
      Dec 18, 2024 2:11 PM UTC

      @h875112s I'm sorry for any confusion this may have caused. I initially asked you to send us a private message. I do not see a private message from you, so I just sent one to you. Be sure to check your inbox again as you should have a private message from us. I look forward to speaking with you further!  - Janelle M.

      AARPConsumerCare
      Community Champion ⭐
      Nov 21, 2024 1:37 PM UTC

      @JoanRich I'm truly sorry you're experiencing this error message on your Rewards account. Have you had an opportunity to reach out to us so we can investigate the error further? Please send us a private message with your full name, mailing address and email address so we can locate your account and look into it for you. You may need to enable your private messages first, I invite you to learn more here: https://aarp.info/47hWcl7  - Janelle M.

      JoanRichAuthor
      Contributor ⭐
      Nov 20, 2024 7:51 PM UTC

      Middle of the day 11/20 and Reward Redemption still not working....yes, now going to be over 1 month and no resolution....just words, words, words....maybe cancelling our AARP memberships will get their attention.

        jserramcorder
        Contributor ⭐⭐
        Dec 5, 2024 4:30 AM UTC

        since they are raising rates they don't care

        MicheleW321192
        Contributor ⭐⭐
        Nov 20, 2024 1:33 PM UTC

        Likewise!

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