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FloodJ767194
Contributor ⭐
October 15, 2026
Question

Travel Center powered by Expedia Car rental- refused refund

I prepaid for a rental in DEN for a week and one day.  I ended up returning the car one day early but the charge for the extra day was still on my receipt. I asked AARP/Expedia to refund me for the unused day but they refused.  Plus when I called and asked to speak to a supervisor they left me on hold for over 30 minutes.  Finally, I had to hang up.  No satisfaction. 

    2 replies

    DarrylL35959
    DarrylL35959
    Community Manager
    October 15, 2026

    Hi ​@FloodJ767194 

    I'm sorry to hear about your experience. Since this involves a specific reservation, billing concern, and your interactions with the Travel Center, we'd recommend contacting AARP Member Services directly. A representative can create an escalation on your behalf so the appropriate team can review the details of your reservation, investigate the charges, and look into the service concerns you described.

    🔗 AARP Member Services: https://help.aarp.org/s/article/contact-aarp

    When you reach out, it may be helpful to have your reservation number, rental dates, and any documentation related to the charge available so the team can review the situation as thoroughly as possible.

    Thank you for bringing this to our attention, and we're sorry for the frustration this experience has caused. We hope we can help get this properly reviewed for you.

    AARP Darryl
      SummerOnTheWay1
      SummerOnTheWay1
      October 15, 2026

      ​@FloodJ767194 , try filing a complaint with the Better Business Bureau.

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