Tracfone 5G home internet not allowing both prepay and AARP discounts

i was being overbilled by $10.00 per month. Customer service stated that “only the prepay or the AARP discount can be applied, not both…”

From Tracfone’s web site (emphasis mine):

“$10/mo discount on Tracfone Home Internet available to active AARP members with valid membership verification. Discount applies to one Tracfone account per AARP membership; multiple Home Internet lines within the same account are eligible. Discount not available at Target and cannot be combined with Target pricing, but may be combined with Auto-Refill discounts. Offer ends if eligibility requirements are not met. Additional terms may apply.”

After this was pointed out to the agent he gave me the correct billing amount… but the online system still does not show the discount. I will see if I am billed properly next month.