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miknite
Contributor ⭐
May 4, 2026

Rewards redemption site not functioning

  • May 4, 2026
  • 5 replies
  • 1195 views

 I have reported this issue several times over the last 2 months.  It was escalated to technical support and I has directed to an ombudsman contact.  This is still an issue and no one will respond including the ombudsman.  As this is not corrected and I have had NO SUPPORT I have resigned from AARP after eight years.  Got a refund..MAYBE when this is ever resolved I shall return.  Why can't a huge organization with a technkical team fix this.  I understand a lot of other member have the same issue.  

    5 replies

    Mariapec32
    Contributor ⭐
    June 2, 2026

    I'm in the same situation, 3 weeks in.  I tried the support chat first and eventually received an email from Desi in "Consumer Care" on May 15th asking for more information (without saying what information was needed) with a number to call.  Of course my calls go directly to voicemail, and I've left TEN messages without a response.  Tried chat again twice, tried calling the rewards support number.  They all "thank you for your patience and understanding," but tell me to keep waiting.  

        I managed a help desk for a number of years, so I know this is not acceptable.

    MrDJ
    MrDJ
    Contributor ⭐
    May 8, 2026

    Same here, and on top of that I received an email letting me know that I have 9,000 points to redeem prior to their May 31st expiration.  Well, HELLO AARP - please fix it so I can redeem them, please.

    honeybee2u
    honeybee2u
    Contributor ⭐⭐
    May 8, 2026

    Rewards not working today either

      EarlD887617
      Contributor ⭐⭐
      May 6, 2026

      For many months, I have tried to enter sweepstakes, and after clicking the "Confirm" button, always get the error message "Oops! An error occurred. Please refresh your browser to get back on track."

       

      I have used 5 different web browsers, Chrome, Vivaldi, Firefox, Brave and the TOR browser (a modified FireFox). I have used 4 different Internet connections. I have cleared Cookies. I have changed my login username/email and reset my password. 

       

      I *really* don't think this is my problem. Oh, did I mention that I have more than 20 years experience as a web developer and started as an aircraft navigation technician in 1978? I know how to troubleshoot. I am not an idiot, contrary to how the "support" on this site treats me, when they can be bothered to reply to me.

       

        SereneSeagull
        SereneSeagull
        Community Champion ⭐⭐⭐
        May 4, 2026

        I’ve suggested that one might want to contact one’s state’s Attorney General.  Look up what they can do for you, and why.  As well as the FTC.

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