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RonaldR195606
Contributor ⭐
February 13, 2024

REWARDS expiring points

  • February 13, 2024
  • 5 replies
  • 2206 views

I never was notified I had expiring points.
That caused me to lose a lot of points- 4,000!
Can you please restore them so I can use them asap? Thanks!

    5 replies

    A
    AARPConsumerCare
    Community Champion ⭐
    February 13, 2024

    Hey Ronald, thanks for reaching out! AARP Rewards points expire on a rolling 12-month basis and we remind you about upcoming points expiring on your monthly Reward statement email. Unfortunately, we are unable to reinstate expired points. You may be interested in reviewing our point expiration policy in our Terms and Conditions for AARP Rewards which is listed at the bottom of our web pages.

     

    To view current AARP Rewards points that recently expired or will be expiring soon:

    1. Log in to your AARP Rewards online account 
    2. Select Transaction History. It is on the right side of the screen, above your status bar.
    3. Click Point Expiration
    R
    RonaldR195606Author
    Contributor ⭐
    February 16, 2024

    I do NOT get any Monthly REWARDS emails and the emails are not is SPAM either.

    The Expiring point numbers do not show on my TRANS History.

    It shows ZERO.

     

    So, I respectfully request that my rewards be restored so I can use them asap. Thanks, Ron

     

     

    Expiration Date Description Expiring Points
    March 1, 2024Unused points earned in February 20230
    April 1, 2024Unused points earned in March 20230

    Recently Expired Points

    Expiration Date Description Expired Points
    12/1/2023Expired points: Unused points earned in November 2022
    • -4005
    A
    AARPConsumerCare
    Community Champion ⭐
    February 20, 2024

    Thanks for getting back to us, Ronald! I reviewed your account and I see you have been opted in to receive the monthly Rewards newsletter since 2022. The most recent one was sent to you on Feb 7 with an explanation of upcoming points expiration. We encourage you to review the AARP Rewards terms and conditions for further explanation of the point expiration policy: https://www.aarp.org/about-aarp/rewards-terms-and-conditions/ Unfortunately, we are not able to reinstate the expired points. If you'd like to give us a call for further assistance, our Rewards team can be reached at  1-866-451-6305.   - Janelle M.

    Terms & ConditionsAccessibility statement