Contributor ⭐

Cannot redeem rewards points

Forum|Forum|5 months ago
March 12, 2026
9 replies
1450 views

Over the last MONTH I have reported a problem with my ability to redeem rewards points via chat and telephone. It's always the same: "I assure you the investigation into this problem is ongoing." The CSR really has no idea what's going on. Nothing has been done. It's an account issue that should take 30 seconds to solve. I'm not just being cynical. I taught Information Technology at university for 30 years. Everything is done online in 2026. It's just not that hard.

Community Champion ⭐⭐⭐

I’d suggest getting the eyes and ears of @AARPTeri or @sandy .

Conversationalist ⭐⭐

I joined a month ago and could not redeem. I can earn but I can't redeem. Into second "10 day escalation". All going into my report .

Community Champion ⭐⭐⭐

Any luck yet? @coldje and @WW393731

Conversationalist ⭐⭐

yes a person at aarp reached out and got my account up to snuff about 6 weeks after my request.

Community Champion ⭐⭐⭐

Thanks for update. Glad you got yours worked out. Did they say why it happened? What caused it?

Contributor ⭐

I haven’t been able to redeem points for months. Thinking about canceling my membership. Good luck - at any rate.