AARP travel power by Expedia a rip-off and so is AARP

So this weekend I attempted to book a trip and not only did the customer service agent booked me at the wrong 😑 hotel that I specifically asked for she also spelled my email address wrong 😑 Now my credit card 💳 is all screwed up! AARP if this is what you call service, it’s not!!!!! Pissed that I didn’t get the trip I wanted and my account is all messed up due to poor customer support!!!! Why do you go hard on membership when this company has poor service?!? 

Hi there, @DonnaD385090 here to help! We certainly understand your concern regarding Expedia. We would be glad to work with the Escalation team at Expedia to have this investigated for you. If you are still having difficulties with Expedia, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “StephfanW784785” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Whatever details of the booking you see when you book might be the last time you can locate them. It's like a booking site within a booking site. The deals are okay, but finding what you booked after the fact is nearly impossible. Hotel called me directly because they had to change the booking (no fault of AARP or Expedia) and they gave a new booking number -- was on with live chat for 1-1/2 hour and it was not listed on my account, nor could they add it in. BOOK DIRECTLY WITH EXPEDIA OR ANOTHER TRAVEL BOOKING WEBSITE.

Worst ever,

They want to block what I will say.. But for those who see this BEWARE and stay away..

1.I had a travel credit for a cruise...

2. Called before I left and they said it will be added before the cruise.

3. Called again, was told it would be added within 2 days during the cruise

4. Called on day 3 of the cruise and they said it could be added up to the last day.. BULL$HIT then what 

good is the onboard credit if its the LAST day of the cruise???

5. Cruise ended still did not received onboard credit.

6. Now they tell me they will refund it and it can take up to 10 days

7. Cancelling membership with AARP Travel and for some reason I don't think this is over. But for me

I will NEVER use AARP or Expedia again!!!!

It's sad AARP Expedia contracts out to a bunch of foreign workers at some phone bank that are clueless to what they are doing. I tried for three hours... THREE HOURS... to book a flight using a airline credit I had. Going through these idiots was the only option AARP Expedia gives you to apply a credit to a flight. After finally figuring it out, Hussain tried to charge me $120 more then the website cost for the flight! The next day I went through Delta, who issued the credit, and had no issue and saved the $120! AARP Expedia is a joke, a scam, and you will do better elsewhere! I will never deal with them again, and AARP should be ashamed to associate with them.