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c564875s
Contributor ⭐
October 12, 2023

AARP Travel - Gift card never came

  • October 12, 2023
  • 3 replies
  • 2382 views

I booked a package (flight and hotel).  Traveled over a month ago.  Supposed to receive a $ 50 gift card within 7 days.  Never received.  Spoke to AARP Travel.  They said would now take 30 days to receive the card.  32 days later still never received it.  Call AARP Travel again.  After half hour on the phone I was told that I wasn't eligible for the card (even though my booking and the website says that I am).  Supposed to be escalated and I'll hear back.  Not holding my breath.

      3 replies

      A
      AARPJoseV
      Contributor ⭐
      October 12, 2023

      I am sorry to read about your experience. You can always contact AARP for help if there's an issue with an AARP provider or questions or suggestions for AARP. Please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text.

       

      •            Description of your issue and/or suggestion

       

      •            Mention that you are requesting an escalation

       

      We look forward to hearing from you!

      J
      JohnLoiusC
      Contributor ⭐
      August 14, 2025

      YES SAME THING WITH ME, WHAT THEY SAY ON THE PHONE AFTER COMPLAINING 7 OR 8 DIFFERENT TIMES IS DIFFERENT FROM THE FINE PRINT SAYS ABOUT THE $50 VISA GIFT CARD, BUT IF I GO AND BOOK THE SAME FLIGHT PACKAGE RIGHT NOW THE SAME EXACT WAY IT SAYS $50 VISA GIFT OFFERED WITH NO DATES TO BE BOOKED BY IN THE FINE PRINT, THE LAST PERSON I SPOKE TO SAID THE WEB SITE IS WRONG AND THEY DONT OFFER THAT $50 GIFT CARD OFFER AS I WAS LOOKING RIGHT AT THE AARP TRAVEL POWERED BY EXPIEDA WEBSITE SHOWING THE $50 VISA GIFT CARD OFFER.

      A
      AARPConsumerCare
      Community Champion ⭐
      August 14, 2025

      We're sorry to hear you're having trouble with the gift card offer, JohnLoiusC. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp?cmp=SNO-LITHIUM---&socialid=17887492109 to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Brandon C.

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