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SupperDad73
Contributor ⭐⭐
October 14, 2024

StayingSharp videos don’t work on new iPad!

  • October 14, 2024
  • 3 replies
  • 1142 views

I tried reporting these issues on the phone but I was told to enter the information myself using the feedback feature (which I did).

Since I don’t think anyone will ever pay attention to my feedback, I decided to post here.

 

While viewing a staying sharp rewards video, only part the upper half of the information is displayed and after you watch the video no points are awarded and you are not returned to the previous screen.

 

The cobrowse and menu links don’t work either.

 

Theses issues don’t occur on my old iPad.

  • Both iPads running 18.0.1
  • Both using Safari with as far as I can tell identical settings.

Anyone else experiencing this problem?

I was disappointed when the telephone support person told me to return my new iPad as it was defective!  

Thanks reading.

 

      This topic has been closed for replies.

      3 replies

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      SupperDad73Author
      Contributor ⭐⭐
      October 14, 2024

      I discovered a work around.

      When Using private browsing; the problems don’t occur!
      Note:  I don’t have to use private browsing on my old iPad.

      Thanks for reading.

        S
        SupperDad73Author
        Contributor ⭐⭐
        October 14, 2024

        I found another way to get the videos to work properly.

        settings-> Safari-> Clear History And Website Data

        i selected clear all history and close all tabs.

         

        I have no idea why this works.

        Thanks for reading.

         

          A
          AARPConsumerCare
          Community Champion ⭐
          October 16, 2024

          Thanks for reaching out and for bringing this to our attention,@JeffreyW915356. I'm terribly sorry to hear about the issues you encountered when watching the videos and that you didn't get the points. Let me help you. Since your points are not showing, please send me a DM through here, and I'll be happy to take a look into your account. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7 - Daniela R. 

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