Conversationalist ⭐⭐

Rewards Not Working AGAIN!

Forum|Forum|1 year ago
May 8, 2025
25 replies
6301 views

So now when I try to redeem 50 points to have a chance to win a $10 Gift Card, I get a message that says, " You do not have enough points to redeem this reward" ?!?!?! Even though I have several hundred thousand points!?!?!?

Is there anything on this site that actually works?

OneDayMatisyahu

Conversationalist ⭐⭐⭐

Confirmation. 😠 trying to enter Sweepstakes - " You do not have enough points to redeem this reward" - What the heck???

😠

A

AARPConsumerCare

Community Champion ⭐

We appreciate you for letting us know about this, @OneDayMatisyahu We understand how frustrating this can be and sincerely apologize for any inconvenience caused. This has been reported, please try again later. Thank you for participating in AARP Rewards. - Diana G.

F

FredJ428732

Contributor ⭐

i'm getting the same message i hope it's just a glitch

R

r767831w

Contributor ⭐⭐

There is no such thing here as "just a glitch." Even the simplest of problems take weeks/months to fix. AARP's customer support and tech people are the worst around.

S

StanT408802

Contributor ⭐

agreed, trying for 2 months to fix my account, it was escalated, told to call a specific telephone number, no one picked, left message and have yet to hear back, probably never will head back

1

11320cs

Contributor ⭐

Same here. I have many, many points and they are showing up as total points. I keep getting the message that I don’t have enough points to redeem this reward. Ugh! Problems, problems all the time.

1

11320cs

Contributor ⭐

I did a quiz and earned 450 points. Then I tried an Instant Win and got the message that I don’t have enough points to redeem. I wanted to see if NEW points would work. Nope. I do hope this isn’t like the dreaded Oops! I had many weeks if not being able to play with that message.

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AARPConsumerCare

Community Champion ⭐

We appreciate your participation in AARP Rewards and understand your frustration, @11320cs. The issue has been reported. Please try again later. - Diana G.

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chas0501

Contributor ⭐

Still not working 5/9/2025. PLEASE FIX IT!!

choochoochas

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AARPConsumerCare

Community Champion ⭐

Hi chas0501. This error is resolved. If you're still receiving the error message please let us know. Thanks for being part of AARP Rewards! - Brandon C.

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KatherineB698670

Contributor ⭐

I just tried to enter a sweepstakes and it is still saying that it "cannot process the request at this time". So really don't understand why it's fixed for some but not others. My message doesn't say anything about not having enough points.