Contributor ⭐

Maxed out daily BEFORE doing anything

12 replies
286 views

Everyday after I try to gain new points in the reward program, it says I am maxed out. I click on a video that I have not watched clearly showing the points available as 300. At the conclusion of the video, this same maxed out message appears. I have tried clearing the cache and even going on under ‘private’, I am on an Apple mac. This has been happening for several days. IT IS VERY VERY FRUSTRATING!!!!

Can someone please fix this.

Thank you.

This topic has been closed for replies.

SummerOnTheWay1

[Friday 9/25/26 6:13am ET]

@pg17681053 , hopefully this "issue" has been RESOLVED for you!!! 🤞

W

WW393731

Conversationalist ⭐⭐

Note your starting points and take a screen shot of your recent transaction history--it should show whatever your last earn was, if it was from the day before it will have the date and amount. Then when you get your error message, take another screen shot of your history so you have proof of your attempts. GL

SummerOnTheWay1

[Wednesday 9/23/26 11:50pm ET]

You are so welcome @siewc305227 !!!

➡️[*** SIEWC POSTED - Thank you, SummerOnTheWay1. Appreciate your response.

SummerOnTheWay1

[Wednesday 9/23/26 9pm ET]

@siewc305227 , I tried to find AARP Teri's @AARPTeri old post with a LINK to a VIDEO that explains all this. I am sure she will "help" you TOMORROW when they all "clock" back in for work. AARP is open weekdays 8am ET to 8pm ET. Meanwhile, NO pressure to respond but wondering IF you "signed up" for their FREE Rewards Program? If YES, there will be videos, quizzes and games you can do to EARN points.

➡️[*** SIEWC POSTED - How do you earn points? I am new to AARP.

S

siewc305227

Contributor ⭐

Thank you, SummerOnTheWay1. Appreciate your response.

AARPTeri

Community Manager

@pg17681053 we see that you have been able to get the maximum points each day this week. Could it be possible that you are getting all the points and then seeing this message? FYI - Members can earn up to 7,500 points daily. Nonmembers can earn up to 5,000 points daily.

S

siewc305227

Contributor ⭐

How do you earn points? I am new to AARP.

M

MarkS184274

Contributor ⭐⭐

On the home page, click on Aarp Rewards. Once opened, on the left side there is a drop down to chose what you want to do….click on Earn and you can take quizzes and watch videos. Can earn 7500 per day and then redeem as they add up.

AARPTeri

Community Manager

@pg17681053 We are looking into this for you and will get back to you soon.

SummerOnTheWay1

[Monday 9/21/26 6:16pm ET]

Hi @pg17681053 , are you still having this "issue"?

Take care,

Nicole!

LesL269823

Contributor ⭐⭐⭐

I have seen similar messages when I open a page to watch a video.

In my case, they were always erroneous and irrelevant. Despite the message, I was able to complete the activity and earn point up to my daily limit.

Screen shot your transaction history before you start, if the video runs, screenshot the completion message at the end of the video.and your transaction history.

Very unlikely that such an error would befuddle one user.

SereneSeagull

Community Champion ⭐⭐⭐

I haven’t tried yet this morning @pg17681053 , but the people at AARP won’t be in until Monday, you’d need to contact them then. I’ll check back here after I try mine, and see if it’s site-wide or not.

➡️ Edit — I was able to do 3 videos and a quiz with points accumulating fine. Reach out via phone or tag one of the mods here on Monday. Sorry this has happened to you.

I haven’t tried yet this morning ​@pg17681053 , but the people at AARP won’t be in until Monday, you’d need to contact them then. I’ll check back here after I try mine, and see if it’s site-wide or not.

➡️ Edit — I was able to do 3 videos and a quiz with points accumulating fine. Reach out via phone or tag one of the mods here on Monday. Sorry this has happened to you.

Sign up

Login with SSO

Login to the community

Login with SSO

I haven’t tried yet this morning @pg17681053 , but the people at AARP won’t be in until Monday, you’d need to contact them then. I’ll check back here after I try mine, and see if it’s site-wide or not.