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2 replies

SereneSeagull
Community Champion ⭐⭐⭐
Nov 14, 2026 8:04 PM UTC

Yes ​@TarheelCoastie , there is a problem with that video giving points even with the reward badge showing it should.  Also for me I noticed each time I tried to view it again, my entire website for AARP turned to Spanish language, even though I didn’t flip the toggle for that to happen.  An easy fix to put it back to English, but the IT dept has several broken items they need to fix with it.  
 

 

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
SummerOnTheWay1
Nov 14, 2026 7:43 PM UTC

​@TarheelCoastie , you may want to call the AARP Rewards Customer Service (866)451-6305. They should be able to ADD your "missing" points to your account. And also ESCALATE your issue with "broken" video. I usually "skip" that one - too depressing, so have NO idea if I would have gotten points TODAY. AARP is open weekdays 8am ET to 8pm ET. Closed weekends. Good luck! 🤞

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