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6 replies

susanjskiAuthor
Contributor ⭐⭐
Nov 6, 2026 2:30 PM UTC

I called AARP Rewards twice yesterday and reached an agent who started to take my info. Both times the call dropped without completing.  Neither agent called back.  So ​@AARPTeri , could you please let your technical people know the AARP Perks browser extension is not completely working. The list of categories comes up, but now it thinks I want to join AARP when I am already a member.  What used to happen was getting 15 points in my account everyday. It all adds up. 

    SereneSeagull
    SereneSeagull
    Community Champion ⭐⭐⭐
    Nov 1, 2026 12:23 PM UTC

    Hi ​@susanjski , What browser, and what version of that browser do you use?

    ~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
    susanjskiAuthor
    Contributor ⭐⭐
    Nov 1, 2026 2:06 PM UTC

    I use Edge, it’s up to date. I believe this extension is only available on desktops or laptops with Chrome or Edge (from chrome web store) and on Safari only on Macs. 

      SereneSeagull
      SereneSeagull
      Community Champion ⭐⭐⭐
      Nov 1, 2026 2:22 PM UTC

      Hi again, ​@susanjski 

      The AARP app itself had an update over a week ago that has been experiencing some glitches.  Possibly the Perk Extension got one as well?  When the staff come back tomorrow, maybe they’ll see this.  Otherwise, giving a call when staff opens tomorrow might be of some help.  Let us know what happens when you get help on it.  

      ~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
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