Reply
Newbie

Brookdale Senior Living

I moved my mother out of  a Brookdale Senior Living Faucility at the end of January 2015, this is now April.  I spoke to Brookdale Customer Service and they were good with payments.  There was a balance owed and I have been paying Brookdale every month after.  It would appear that it doesn't matter to Brookdale.  Eventhough I was paying Brookdale, they turned the remaining bill/balance over to a Collection Agency.  So if we want to have your loved ones live at a Brookdale Facility, make sure that all is paid or you too shall end up having to deal with a collection agency.  Don't trust them.

K Bell

Grants NM

0 Kudos
2,533 Views
3
Report
AARP Expert


@kb45357917 wrote:

I moved my mother out of  a Brookdale Senior Living Faucility at the end of January 2015, this is now April.  I spoke to Brookdale Customer Service and they were good with payments.  There was a balance owed and I have been paying Brookdale every month after.  It would appear that it doesn't matter to Brookdale.  Eventhough I was paying Brookdale, they turned the remaining bill/balance over to a Collection Agency.  So if we want to have your loved ones live at a Brookdale Facility, make sure that all is paid or you too shall end up having to deal with a collection agency.  Don't trust them.

K Bell

Grants NM


Most of these places are for profit, and at some point, debt that has gotten old gets passed along to a collection agency just to get it off the books. It's an accounting thing, nothing personal. It's annoying, but standard practice. I'm sorry there's such a big balance. Long term care is expensive. 

All the best to you and your mother,

Jane

0 Kudos
789 Views
0
Report

I'm sorry you had that experience. Have you checked into Silverdo? My friend put her grandmother there and she says great things about them. 

0 Kudos
805 Views
0
Report
Newbie

I just moved my Mom out of there last month. You are so right. I had been trying to pay the bill and they couldn't get it correct. They were charging her for outrageous level of care she was not receiving. Then when I did make a payment anyway and ask them to get adjusted they give her an eviction notice. It wasn't until a week ago I received a bill from them with an adjustment of $4,000.00. I already had them take off $3,000.00. Oh they do want your money.
0 Kudos
2,306 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Announcements

Ask the Expert: Social Security

Discuss your thoughts about the 2022 Social Security cost-of-living adjustment with AARP experts - and ask a question to earn 50 AARP Rewards points. Join the discussion now.


AARP Make Your Move Contest 2021

Enter Today! Ends 10/22/2021. See Official Rules

Test Your Knowledge, Score Big. New Game Each Day!

AARP's new Right Again! Trivia game - part trivia, part puzzle, all fun! Special opportunities for AARP Members and Rewards participants. Play Now.

AARP Right Again! Trivia

AARP Rewards

Activate AARP Rewards to earn points for games, quizzes and videos. Redeem for deals and discounts. Get started with AARP Rewards now!

AARP Rewards Badge

Music and Brain Health

From soft jazz to hard rock - discover music's mental, social and physical benefits. Learn more.

Music and Brain Health