AARP Online Community and Discussion Forums - Brookdale Senior Living

kb45357917 · ‎05-06-2015

I moved my mother out of a Brookdale Senior Living Faucility at the end of January 2015, this is now April. I spoke to Brookdale Customer Service and they were good with payments. There was a balance owed and I have been paying Brookdale every month after. It would appear that it doesn't matter to Brookdale. Eventhough I was paying Brookdale, they turned the remaining bill/balance over to a Collection Agency. So if we want to have your loved ones live at a Brookdale Facility, make sure that all is paid or you too shall end up having to deal with a collection agency. Don't trust them.

K Bell

Grants NM

JaneCares · ‎12-17-2017

@kb45357917 wrote:
I moved my mother out of a Brookdale Senior Living Faucility at the end of January 2015, this is now April. I spoke to Brookdale Customer Service and they were good with payments. There was a balance owed and I have been paying Brookdale every month after. It would appear that it doesn't matter to Brookdale. Eventhough I was paying Brookdale, they turned the remaining bill/balance over to a Collection Agency. So if we want to have your loved ones live at a Brookdale Facility, make sure that all is paid or you too shall end up having to deal with a collection agency. Don't trust them.
K Bell
Grants NM

Most of these places are for profit, and at some point, debt that has gotten old gets passed along to a collection agency just to get it off the books. It's an accounting thing, nothing personal. It's annoying, but standard practice. I'm sorry there's such a big balance. Long term care is expensive.

All the best to you and your mother,

Jane

lindsayp933853 · ‎12-15-2017

I'm sorry you had that experience. Have you checked into Silverdo? My friend put her grandmother there and she says great things about them.

ds7737 · ‎06-28-2015

I just moved my Mom out of there last month. You are so right. I had been trying to pay the bill and they couldn't get it correct. They were charging her for outrageous level of care she was not receiving. Then when I did make a payment anyway and ask them to get adjusted they give her an eviction notice. It wasn't until a week ago I received a bill from them with an adjustment of $4,000.00. I already had them take off $3,000.00. Oh they do want your money.