Unable to process your redemption request continued.....

[SatinM165610]

Well, I had high hopes that the last maintenance window would rectify my issue, but sadly I still have the same issue since the last week of October.  No one has reached out to me to fix this issue.  Why is this?  Why is there not more urgency to get this fixed?  Why can't this be addressed so that all people that are impacted by this can be resolved????  

[robin24]

Who am I supposed to be sending the private message to? Just says Jodee R. Your site and messaging system is so convoluted and hard to navigate, I have never seen anything like it, I'm sorry to say.

[Winter2025VA]

[Friday 11/29/24 1:45pm ET]

@robin24 , the mailbox is ONE BOX SHARED BY ABOUT 10 AARP EMPLOYEES.

(1) Put Jodee R. in the title/subject of mail you are sending.

(2) Looks like they are OFF TODAY as it is the day AFTER Thanksgiving. They should be back on MONDAY 8am ET to 8pm ET. @AARPConsumerCare does NOT WORK ON WEEKENDS.

Good Luck  🙃

[robin24]

Okay, thank you. I did put Jodee R in but I got an error when I went to send it, guess I'll give it another try on Monday.

[Winter2025VA]

Hi @robin24 , did you SET UP your AARP Private Message System (PM)?

IF you donot mind my asking (I DONOT work for AARP), what did the ERROR MESSAGE say?

[robin24]

Yes, it's set up, the error message was something like unable to ..., don't remember exact words.

[Winter2025VA]

Hi @robin24 , here is an offer - NO PRESSURE to accept. I am wondering IF there is maybe a "glitch" in your account. I am heading to send you a PM. If you can (NO pressure to do this), please let me know IF you received it.

[Winter2025VA]

[Saturday 11/30/24 8:55am ET]

Hi Robin @robin24 , NOT an expert  🙄,  but since you were able to REPLY to my PM, makes me think that there is something going on with being able to PM @AARPConsumerCare .

Maybe on MONDAY (8am ET to 8pm ET), IF you still cannot PM them - call or chat with them.

As a LAST RESORT, posting a review/complaint on the BBB website usually gets a RESPONSE FROM THEM ON SITE.

Nicole  🙃

[r767831w]

@RenateW69623 That is so frustrating and offensive!  So far, my account is just in an endless round of escalation ("You'll hear from us in 3 to 5 business days" followed by no response followed by me having to contact them again followed by "You'll hear from us . . ."  Rinse and repeat.  If and when they accuse me of cheating, and then refuse to tell me HOW I cheated, there's going to be a big problem, like I'm going to start reporting them to various agencies for defrauding us.

[CarolS320227]

AARP whines they didn't have enough revenue and needed to raise rates - then they go and ban hundreds/thousands of accounts for no good reason ... what do they think that is going to do to their ad revenue when all those people stop viewing all the pages to accumulate points.   Start of a slow death spiral for the AARP idots !!!

[GlennG185163]

Same me .. I think fix redeem .. but almost don't see fix 

[MemberS2006]

..

[r767831w]

But isn't it possible that that JavaScript was deliberately applied only to certain accounts?  The more I read here, the more I believe that this is "fraud detection" run amok.  I think that something in our accounts (for instance, I max out my points every day by watching videos and doing quizzes, and therefore I have a huge number of points) triggered something in their system, and now they are unwilling or unable to fix it.

[BtW751689]

I think they have a faulty Ai system set up and if the bot says something they take it at face value and won't even respond to the member for further input.  Or give a phone number to call someone and when they call it is either voice mail, sorry can't complete call, or here's a good one...it's rerouted to some tech guy who just started working for them two days ago who calls his supervisor to tell you you have misdialed when you used auto dial and the number is clearly shown on the screen as the same number you successfully used last week.

[BtW751689]

and if you are keeping up with the United Health care drama, the bots on their program get it wrong 90% of the time so it is not unquestionable that the bots AARP is using could be suspect.

[rc5185366]

Hi, r76 7631w. We've wondered the same thing. We also max out every day with videos and quizzes. I'm sitting with over 2 million points I haven't been able to use since October when I stopped being able to redeem. I know there are so many eyes reading this and very few responses. It makes me wonder if there is a group still able to perform all activities and the few of us responding are the ones who have been chosen for the disabling JavaScript. AARP is a mighty org with lots of employees. They chose to offer rewards and yet they are not concerned that for a month now there's a group who can't enjoy the offering? Why isn't someone fixing this? If AARP can't handle a rewards program what else is failing within their organization?

[BtW751689]

and now they want more money from you for a membership

[CarolS320227]

add they will lose a ton in ad revenue from all the lost eyes like ours on the pages earning points and want even more money - you would think when they get flooded with calls issues someone would think huh maybe something IS wrong

[EstB397359]

 They reached out to me and gave me the name of the person who is fixing my issue. I got an email stating it was fixed. IT IS NOT FIXED and I still can't redeem. 

[AARPConsumerCare]

Hello @EstB397359, I'm deeply sorry to hear you are still having problems. Let me check into that for you. When you get a moment, please send me a direct message with your email address, so I can locate your account. Here is an article that will show you how to activate private messages: https://aarp.info/47hWcl7. Thank you. - Daniela R. 

[clbutorac]

Same here.  Same error.  I'm assuming they are working on our problem, and this weekend update probably took precedence over our problem, but I don't understand why they can't at least give us an update on progress/non-progress of this problem!  I don't usually complain about small glitches, but it's been a month now!  Come on, AARP!  Give us an update!

[VanessaH806096]

I continue to get the same error! This is so frustrating!! Not fair at all!

[AARPConsumerCare]

@VanessaH806096 I can imagine how frustrating this must be. Let's work together to find a solution quickly. I sent you a private message, so I can locate your account and look into this further. I look forward to hearing back from you!  - Janelle M.

[MemberS2006]

..

[rc5185366]

I agree. What I find frustrating is the approach that it's an individual problem and not site-wide. My email was taken so it could be escalated but it still doesn't work. I know it wasn't my issue alone, so what was the point of taking email addresses and escalating them. I never heard from an escalation team, did anyone out there? I just wish someone would have addressed this directly. Admitted the site is down and asked us to be patient. Maybe gave all of us some extra points to make up for those we couldn't earn. Instead we're getting the run around like we're a little kid and someone is trying to keep us distracted from the carnival across the street. 

[AristotleOfGreece]

Still does not work. What is the point of paying for a membership???

[LawrenceHockers]

I’ve struggling with this same thing for months

[rc5185366]

I feel for you. Same here.

[AARPConsumerCare]

We hope you stay with us, @AristotleOfGreece. I'm sorry to hear you're still getting this error. Please check your private messages. Thank you. - Diana G.

[r767831w]

Perhaps someday AARP will do a cost-benefit analysis and see that memberships lost because of ridiculous IT problems cost a lot more than the salaries of a couple of really good IT people.  The fact that these tech problems drag on for weeks/months shows that a) AARP doesn't care about its members, and b) AARP can't do math.