AARP Eye Center
- AARP Online Community
- Games
- Games Talk
- SongTheme
- Games Tips
- Leave a Game Tip
- Ask for a Game Tip
- AARP Rewards
- AARP Rewards Connect
- Earn Activities
- Redemption
- AARP Rewards Tips
- Ask for a Rewards Tip
- Leave a Rewards Tip
- Caregiving
- Caregiving
- Grief & Loss
- Caregiving Tips
- Ask for a Caregiving Tip
- Leave a Caregiving Tip
- Help
- Membership
- Benefits & Discounts
- General Help
- Entertainment Forums
- Rock N' Roll
- Let's Play Bingo!
- Leisure & Lifestyle
- Health Forums
- Brain Health
- Conditions & Treatments
- Healthy Living
- Medicare & Insurance
- Health Tips
- Ask for a Health Tip
- Leave a Health Tip
- Home & Family Forums
- Friends & Family
- Introduce Yourself
- Housing
- Late Life Divorce
- Our Front Porch
- Money Forums
- Budget & Savings
- Scams & Fraud
- Retirement Forum
- Retirement
- Social Security
- Technology Forums
- Computer Questions & Tips
- About Our Community
- Travel Forums
- Destinations
- Work & Jobs
- Work & Jobs
- AARP Online Community
- AARP Rewards
- Redemption
- Re: Error: "Unable to process your redemption requ...
Error: "Unable to process your redemption request"
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Error: "Unable to process your redemption request"
For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.
Can you please look into it?
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I've given up with AARP. Unable to redeem points or for sweeps and instant wills. It's an ongoing issue. I have called AARP and was assured they would get back to me with a solution via email. That never happemed. I just keep earning points and cant use them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@TimS565539 I genuinely regret that you've had to go through this experience. It's important to us that you feel valued and heard. Let's check on your account. When you have a moment, please send me a private message with your email address, so I can follow up on it. You may need to enable your private messages in order to send one. Learn more here: https://aarp.info/47hWcl7 - Janelle M.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@TimS565539 We are here to help, please don't give up! We just need to speak with you in private message, so we can locate your account and look into this error message for you. If you're unable to send us a private message, please reach out to us using an alternate method for further assistance: https://aarp.info/3epCObA - Janelle M.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Yes, the same for me. I still cannot redeem any points for the monthly 3 gift cards, instant rewards, or to enter sweepstakes. It is day 17 since I have been blocked. I have chatted three times, I have called twice, and I have texted AARPConsumerCare several times. Nothing happens! I have been told numerous times that I have been escalated to the Rewards Escalation Team. I have been told I would receive an email from them. No emails. I have been told by all they understand my frustration. But I still cannot use points! I have many, many points to use. I have put in many hours obtaining points that now I cannot use. What is the solution? Does anyone at AARP know what they are doing? Why block me and all the other members you have blocked? If you say we have done something wrong, then tell us. I believe that I have not done anything wrong. I have played this version of the rewards program since it came online. For the most part I have enjoyed it. I wish the escalation team would PLEASE unblock me so that I can use some points!
(The number I called was 1-866-451-6305. If anyone has had better luck with another number, please let me know. I would appreciate.)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Horrible, ridiculous, offensive situation. A couple of months ago, some bot decided that tons of us had been cheating and blocked all of us from redemptions. Instead of admitting the mistake and dealing with it globally, AARP is making each of us fight it out with them individually, in the most inefficient and frustrating way possible. It took me slightly over a month to get reinstated. Maybe you'll be luckier and get reinstated sooner, but I wouldn't count on it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@GregR393155 I understand the confusion! From a private message, I'll be able to access your Rewards to review the activity, and escalate your account if necessary. Visit https://aarp.info/47hWcl7 to enable private messaging. Thanks! Jodee R.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
To everyone continuing to have a problem, my suggestion is to post daily, as the posts are read by the consumer care, and they have to escalate it to the IT department. Everyone is polite, but obviously there is a problem of no fault of our own. When mine finally got fixed, I received an email stating the obvious regarding the rules, restricting obtaining points fraudulently (whatever that is supposed to mean).
While it kind of made me feel like I created the problem, just stay diligent and patient! Wishing everyone the best!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I have had the same problem since November as well. Mine was escalated and I even got an email stating it was resolved, and it still does not work. When I call the phone number it states no one is available and to leave a message. This is definitely not an isolated problem. It's occurring on every web browser I have tried, multiple computers, and even the app on my phone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@GregR393155 Let's fix that! Please reach out in a private message with your email address and what activity you were doing when you got the error message, and I'll be happy to check on yours. Thanks! Jodee R.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@GregR393155 Sure! To use the private messaging service, you'll need to ensure it's enabled. Log in using your http://aarp.org?cmp=SNO-LITHIUM---&socialid=15610486551 online account at community.aarp.org Click on My Settings in the top right corner of the community Select the Preferences Tab - Select the Private Messenger Tab - Ensure the box labeled Turn On Private Messages is checked - Click Save I look forward to hearing from you! Jodee R.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I finally received an email and a phone number but no one has responded to my numerous calls or email response. If you think I have somehow been fraudulently getting my points they why still allow me to earn points? This is beyond aggravating that I see gift cards or sweepstakes that I would like to use my points on only to receive no responses other than you telling me to give you information such as my email and address every time I say I can't redeem. Also, if you think I somehow earned points fraudulently, at least tell me why you think so and not drag this on with me and everyone else.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@GregR393155 , I totally agree with your post. I have had no response. I am frustrated. I can also earn points but currently, I don’t see a reason to do so. I don’t know who to appeal to. No one helps. I also see gift cards etc that I could use. I think back to what they print on instant wins whenever you don’t win. They print that you can come back and try to win every day. Well, I guess that is a lie. Is this an attempt to get rid of AARP members?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
beartoor I understand the frustration that comes along with having problems with Rewards. We'd like the opportunity to look into any issues you're experiencing. Please send us a private message with what's going on, as well as your full name and mailing address as it appears on your account. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Just did my daily check to see if I could redeem points. NO! I still cannot redeem. I have been escalated to the technical support team. I have been referred to the Consumer Care Ombudsman team. I haven't heard from anyone. No one!
Today is day 33 getting the message "Unable to process your redemption request."
This is beyond belief. So I will come here to vent. It doesn't really help though. Does AARP just want me to give up? Do you have anyone there that knows anything about why I am blocked?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I can understand your frustration, @BtW751689. Please know we're here to help! You may have to enable your private messages first, please check this article for instructions: https://aarp.info/47hWcl7 - Diana G.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
After 5 days with the site down to update (11-19-24), I tried to redeem anything on their page, and the issue is still there "Unable to process your redemption request" We have tried clearing out cache, history, cookies, used another computer, tried 3 different browsers, and now tried it at a friend's house. All the same message.
"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679