Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[LIttlewing363]

After 5 days with the site down to update (11-19-24), I tried to redeem anything on their page, and the issue is still there "Unable to process your redemption request" We have tried clearing out cache, history, cookies, used another computer, tried 3 different browsers, and now tried it at a friend's house. All the same message.

[beartoor]

 It has been this way for the entire month of November!  If you contact AARP, while they are polite on the phone, the representatives cannot do anything!  Some IT people need to be replaced!!

[beartoor]

Now their is a chance to find a hidden turkey and redeem with points for a special offer.

And of course, it does not work like the rest of any rewards!!

[BtW751689]

It worked but like most of their promos that come later in the month, you have already used your three redemptions so you can't get the special one.  For members only means nothing.

[AARPConsumerCare]

@beartoor  I'm so sorry, I understand the frustration! Please reach out in a private message with your email address and I'll be happy to check on your Rewards. Thank you!  Jodee R.  

[beartoor]

 This has been done, and while everyone is polite, it does not make a difference!

 It seems like "nothing works, nobody really cares" and a reflection of our what our

society is becoming!

[AARPConsumerCare]

@beartoor  I understand the frustration! I've sent you a private message, so we can review your account together. I look forward to hearing from you!  Jodee R. 

[beartoor]

Jodee,

We exchanged emails, and while I am earning my daily  maximum for points, redemptions still do not work!!

Barry "Bear" Toor

[AARPConsumerCare]

I'm sorry to hear you're not able to redeem your AARP Rewards points, @LIttlewing363. I would like to take a look into this. Please send me a private message with your name, address and email to locate your account. Also include which item(s) you were trying to redeem.

For information about how to enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[LIttlewing363]

BTW- I had my husband set up his own sign-in. He can redeem any of the items on the same computer, but I still can not redeem anything with my sign-in. It's been over a month now

[AARPConsumerCare]

I understand this can be frustrating, @LIttlewing363. I would like to take a look into this. Please send me a private message with your name, address and email so that I can review your account. Thank you!

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[jserramcorder]

same here, told me to follow the rules, asked for a discussion about it, then they ghost me, or hand up, or cancel chat.  still no idea what the problem is

[AARPConsumerCare]

I can see how frustrating this can be, @jserramcorder. If you have any additional questions or concerns regarding this specific issue, please reply to the email you received. Thank you. - Diana G.

[jserramcorder]

They switched reps on me and told me the 5 days starts over.  This is progress?  The phone number provided is not working, probably too many people with similar problems requesting help.  The las t rep only answered me once then would not communicate with me again.  I think AARP can do better than this.  Customer service is an important feature of any company and is only as good as the people offering the service.

[KatrinaH24649]

Same here. They can’t figure out how to fix this issue but they will be raise the membership price: 

[AARPConsumerCare]

I can totally understand your frustration, @KatrinaH24649. I see you reached out in a private message and your error was escalated on November 14th. Our team is taking a look into this, and you should receive an email tomorrow by the end of the day. If you do not receive any communication by then, please send us a private message. Also, for information about the new membership price, please check our article: https://aarp.info/3Ber9uw Thank you. - Diana G.

[SomeSwimmer]

I hoped the update would fix my problem but it did not.  I followed the instructions to “escalate” my issue to the technical department.  This has been done twice but I have not heard one word from anyone at AARP.  Apparently, they are not interested in helping to resolve issues for existing accounts.  I’m sure that we will get generic answers from someone telling us how to private message our information so they can “escalate” to the technical department.  Reading the complaints about this issue I don't think they have not helped one single person.

[AARPConsumerCare]

I'm sorry you haven't been contacted about your escalation yet @SomeSwimmer. I understand how frustrating it can be waiting for a response. Please send us a private message at https://m.me/aarp so we can check on the escalation for you.
Brandon C.

[SomeSwimmer]

Like many people I am also having this issue.  I contacted them more than 5 days ago and have heard nothing.   If they do not restore this I will be removing the automatic renewal from my account and I suspect a lot of others will, too.

[cdcarrgo]

I I have been having this issue also, for the last several months, 6 at least. Why is AARP not fixing this for its customers??

[SomeSwimmer]

Complaints about this issue have been going on since 2022.  Perhaps they are in need of a new technical team so these issues can be resolved.

[cdcarrgo]

Using the instructions to enable private messaging. I do not have a Private Messenger tab anywhere in my settings!

[AARPConsumerCare]

@cdcarrgo Thank you for letting me know. Please contact us using an alternate method, so we can look into your AARP Rewards issue further: https://aarp.info/3epCObA  - Janelle M.

[SatinM165610]

Me either.  

[AARPConsumerCare]

@cdcarrgo Let's get to the bottom of this! Please send us a private message with your complete name and mailing address as well as your email address, so I can locate your Rewards account. You may need to enable private messaging, here is an article that will show you how to do that: https://aarp.info/47hWcl7  - Janelle M.

[JamesE921241]

Getting this error, it seems more widespread than AARP thinks, please advise

[SatinM165610]

 I am getting this error now.  So who needs to look into it?

Error: "Unable to process your redemption request"

[AARPConsumerCare]

You can learn how to enable private messaging here: https://aarp.info/47hWcl7
-Ashlyn L

[SatinM165610]

So I can't private msg you as I don't have that tab, so what can be done now?  I don't understand why this can't be resolved without me needing me private msg you?