Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[mattythemaster]

I'm also experiencing this issue. I've talked to a representative a while ago, and told to wait 3-5 days for a reply. Never did receive that reply! 

[AARPJanelleM]

@mattythemaster Thank you for that info. I apologize that you have not heard back regarding your issue. I was able to send this to our next level of support for further assistance. You should hear back within 3-5 days. Please let me know if you have any additional issues with the site, we are here to help. 

[JoLo49]

I'm still getting this error in December on Instant Win games with "experiencing technical difficulties and to try later".  Also, the black dash board showing total points earned is blank and dollar savings is "undefined".

[al45009948]

Hello everyone 🤗. So what's up with this Instance Win game Error.

( Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience.undefined ) 🤔 . Take your points and no Sorry? I played the Amazon IWG at approximately 3:03 am est Saturday. Can someone please tell me when are new IG items put up on the webpage. Something fishy going on. I'm just saying 

[KellytheBelly]

Same. The error is happening with Sweeps, too.

Well, it is the weekend. lol

(no, I don't think it's funny, but this always happens over the weekend. 🙄)

[PaulineC593962]

Have you gotten any resolution to this yet?

[PaulineC593962]

Has anyone received any resolution to this issue?

[AdaP378517]

No, I spoke to several people from the AARP rewards program but the problem still exists. They are sending the information to the engineering department. The problem started in September and I would really like it to be resolved. 

[AARPJanelleM]

@TomS704194 The AARP Rewards site has been experiencing ongoing intermittent issues and our designated team is working to get them resolved as soon as possible. I sincerely apologize for any inconvenience this has caused, please try again later. 

[TomS704194]

@AARPJanelleM 

It has been more than 2 months since this issue started impacting several of us. To this date, there has been no resolution. You mentioned that you escalated this to a designated team, but no one has reached out to me (or several others who've had this issue). More importantly, NO ONE has received a resolution.

In the mean time, we are all losing out on redeeming our points. What more, since you have a one year expiration policy for earned points, we will start losing the points without being able to redeem them.This is just not acceptable.

Since the issue started happening after the Baby Depot redemption, your technical team has a starting point or a clue as to how to debug the issue, It cannot be taking them this long to come up a solution.

I hope you address this as a priority and provide a solution to ALL OF US. Thanks!

[BillD916633]

@TomS704194 

hi tom

all of this happened after you redeemed the “Baby Depot” gift card, Right ? Sounds like malware attached to that gift card. 
just saying

[SutC629196]

@AARPJanelleM

This should be enough for the engineers to work on.

[OliverJ677799]

Add me to the list of people having problems redeeming anything. I keep getting the dreaded "Unable to process your redemption request" every single time. It has been 6 weeks already. Can your team not find a solution for this? Thank you.

[AARPJanelleM]

@OliverJ677799 Thank you for providing that info. There appears to be a technical issue with your account. I will need to escalate your issue to a specialist who can help you further. Please allow up to 3-5 business days for a response via email. Please let me know if there's anything further I can do!

[BrandonB608299]

Same issue. Tried everything like clearing cache, cookies, using a different computer etc, Nothing worked. This seems to be more of a server side issue. 

For me this issue started after I redeemed the Baby Depot gift card on Sep 7th.  Normally, I receive the gift cards by email with a few minutes. This particular one took several days, which seems to indicate that something went wrong at your end. In addition, I have not been able to use my points to redeem anything since that day. 

[AiyanaA89398]

same here....exactly after baby depot redemption....it's been messed up ever since

[AARPJanelleM]

@BrandonB608299 Got it. Thanks for that info. I was able to escalate this to our team for further assistance. You can expect to hear back within 3-5 business days. 

[PaulineC593962]

Yes, that's true I also redeemed for a Baby Depot card. Maybe that's the reason. It's definitely not on my end.

[AARPJanelleM]

@PaulineC593962 I see you are still waiting to hear from our escalations team, Pauline! I went ahead and sent this to the next level of support for assistance as soon as possible. Please let me know if you experience any further issues with the site. 

[PaulineC593962]

Any progress on this? No word from anyone.

[AARPJanelleM]

@PaulineC593962 Your escalation case is actively being worked on by our team. You can expect another email from a representative with updates soon!

[PaulineC593962]

It's the 27th and still no assistance. Can I have the direct line to an actual person in charge?

[PaulineC593962]

Still no resolution.

[TomS704194]

@AARPJanelleMI was wondering if you have any update on this.

For more than a month now, I have not been able to redeem points for anything (Gift Cards or Instant Wins or Sweepstakes), I get the same error every single time. Would appreciate your team looking into this.

Thanks!

[AARPJanelleM]

@TomS704194 Hi Tom, thanks for letting me know you did not hear back on your escalation. I flagged this to our next level of support and you can expect to hear something within the next 3-5 business days. I'm terribly sorry for any frustration this has caused, please let me know if you do not hear anything within 5 business days. 

[PaulineC593962]

Same issue with me...been waiting and waiting for help.

[AARPJanelleM]

@PaulineC593962 Hey Pauline, your escalation was created on Oct 12. It can take up to 5 business days to hear back from our escalations team. Please let me know if you don't receive a resolution by close of business tomorrow. I'm here to help!

[SutC629196]

It's the 19th and I have heard nothing. Please help.

[AARPJanelleM]

@SutC629196 Thank you for letting me know that you have not heard back regarding your escalation. I have sent this to the next level of support and you can expect to receive a response within 3-5 days. I'm terribly sorry for the frustration this has caused, our team is working to get your account back up and running.