Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[AARPConsumerCare]

@GregR393155  Let's fix that! Please reach out in a private message with your email address and what activity you were doing when you got the error message, and I'll be happy to check on yours. Thanks!  Jodee R. 

[GregR393155]

Where do I find how to send a private message from here?  I tried but I get a access denied message.  What email can I send a message too?

[AARPConsumerCare]

@GregR393155  Sure! To use the private messaging service, you'll need to ensure it's enabled. Log in using your http://aarp.org?cmp=SNO-LITHIUM---&socialid=15610486551 online account at community.aarp.org Click on My Settings in the top right corner of the community Select the Preferences Tab - Select the Private Messenger Tab - Ensure the box labeled Turn On Private Messages is checked - Click Save  I look forward to hearing from you! Jodee R. 

[GregR393155]

This is all I see.  I don't see anything labeled Turn On private Messages.  Can you just give me an email to reply too?  You should have my information since I'm logged in.

[AARPConsumerCare]

I understand how frustrating this can be, @11320cs. Please check your private messages. Thank you. - Diana G.

[LIttlewing63]

After 5 days with the site down to update (11-19-24), I tried to redeem anything on their page, and the issue is still there "Unable to process your redemption request" We have tried clearing out cache, history, cookies, used another computer, tried 3 different browsers, and now tried it at a friend's house. All the same message.

[beartoor]

 It has been this way for the entire month of November!  If you contact AARP, while they are polite on the phone, the representatives cannot do anything!  Some IT people need to be replaced!!

[TimS565539]

 I agree with you. Very nice people. Everyone is so sorry and they understand. The problem is, nobody can help you. I give

[beartoor]

Now their is a chance to find a hidden turkey and redeem with points for a special offer.

And of course, it does not work like the rest of any rewards!!

[beartoor]

Now their is a chance to find a hidden present and redeem with points for a special offer.

And of course, it does not work like the rest of any rewards!!

[beartoor]

12-18-2024

STILL NOT FIXED!

Starting today AARP NOW on my cell phone has "504 Gateway Time-OUT error when trying to go to AARP REWARDS!  It will take me there if I sign in without the app, but redemptions continue to not work!

Please do not tell me to contact consumer affairs.  Three people have contacted me as well as emails, and it is not helping!

[beartoor]

12-19-2024

FIXED!  Finally, and THANK YOU!

Thank you as well to all of the kudos on my comments.  

[JoshuaT525984]

@beartoor Did they tell you how this error was fixed? It is so frustrating. 

[BtW751689]

they won't tell you how they fixed it because according to them yours is the only one affected

[beartoor]

No, but I did receive an email stating that it would be fixed.  Just keep posting, as they do read them!

[AARPConsumerCare]

I'm sorry you're still having trouble redeeming your points and are now receiving an error on the AARP Now app @beartoor. I see our escalation team is still working on the issue you're having with redeeming your points. I'm sorry that is taking longer than expected. I'm happy to help you with the error you're receiving with the AARP Now app. Please try logging out of the app and back in to see if you're still receiving the gateway time out error. If the error is still showing please uninstall and reinstall the app. Let me know if that helps!

Brandon C.

[beartoor]

Branden,

I deleted the AARP NOW app and reinstalled, and the gateway time out error is gone.  Thank you.  As for redemptions, STILL DOES NOT FIXED!  I do relalize that it is not your fault personally, but many others are very displeased as well!

[AARPConsumerCare]

Glad I could help you fix the error @beartoor! I certainly understand the frustration with not being able to redeem your points. Our escalation team will email you with an update as soon as they can. You can reach out to them by replying to the email or call them at the phone number provided in the email. I hope we can get this fixed for you as soon as possible. I do apologize for the inconvenience. We appreciate your patience.

Brandon C.

[AARPConsumerCare]

Thank you for keeping us updated, @beartoor. I am sorry that you are still waiting for your issue redeeming your points to be resolved. Please check your spam folder, junk folder and your regular inbox for a resolution. If you do not have one, please send me a private message with your email address so that I can look into the status of your case. You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7 ~ Di Anna L.

[BtW751689]

It worked but like most of their promos that come later in the month, you have already used your three redemptions so you can't get the special one.  For members only means nothing.

[AARPConsumerCare]

@beartoor  I'm so sorry, I understand the frustration! Please reach out in a private message with your email address and I'll be happy to check on your Rewards. Thank you!  Jodee R.  

[beartoor]

 This has been done, and while everyone is polite, it does not make a difference!

 It seems like "nothing works, nobody really cares" and a reflection of our what our

society is becoming!

[AARPConsumerCare]

@beartoor  I understand the frustration! I've sent you a private message, so we can review your account together. I look forward to hearing from you!  Jodee R. 

[beartoor]

Jodee,

We exchanged emails, and while I am earning my daily  maximum for points, redemptions still do not work!!

Barry "Bear" Toor

[beartoor]

12/4/2024

STILL NOT FIXED!

[beartoor]

12/12/2024 still not fixed! And this is after receiving an email that the situation has been escalated from two different  "consumer care" people! 

[beartoor]

12/13/2024 still not fixed! And this is after receiving an email that the situation has been escalated from two different  "consumer care" people.

And now that is the weekend, several more days will probably go by!

[beartoor]

12/16/2024 still not fixed!

[11320cs]

@beartoor Just to let you know that you are not alone.  I have chatted several times with ConsumerCare.  They all tell me there nothing they can tell me except that their TEAM is looking into the problem.  It has now been 10 days since I was able to use any points.  
I have many, many points to use and no way to redeem.  I cannot use my points for my three gift card redemptions.  I cannot enter sweepstakes.  I cannot play Instant Wins.  All I get from ConsumerCare is “We appreciate your patience and someone will reach out to you by email.”   

And, they understand my frustration.  It is really tough to see gift cards, that I could definitely use, come on the site and then sell out without my being able to try for one.  It is very frustrating, as you know!

[AARPConsumerCare]

I do understand and am sorry for any frustration this is causing, @beartoor. If you are still having a problem with redeeming your points, please reach out. ~ Di Anna L.