Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[JoshuaT525984]

Im also getting this issue and it won’t stop. It’s been over 2 weeks. I would like this fixed promptly. 

[beartoor]

To everyone continuing to have a problem, my suggestion is to post daily, as the posts are read by the consumer care, and they have to escalate it to the IT department.  Everyone is polite, but obviously there is a problem of no fault  of our own.  When mine finally got fixed, I received an email stating the obvious regarding the rules, restricting obtaining points fraudulently (whatever that is supposed to mean).

While it kind of made me feel like I created the problem, just stay diligent and patient!  Wishing everyone the best!    

[BtW751689]

wondering how long the "fix" lasts.  From what others have posted it might only be a few days.  Did the people complaining in 2022 ever get resolution?

[GregR393155]

I have had the same problem since November as well.  Mine was escalated and I even got an email stating it was resolved, and it still does not work.  When I call the phone number it states no one is available and to leave a message.  This is definitely not an isolated problem.  It's occurring on every web browser I have tried, multiple computers, and even the app on my phone.

[AARPConsumerCare]

@GregR393155  Let's fix that! Please reach out in a private message with your email address and what activity you were doing when you got the error message, and I'll be happy to check on yours. Thanks!  Jodee R. 

[GregR393155]

Where do I find how to send a private message from here?  I tried but I get a access denied message.  What email can I send a message too?

[AARPConsumerCare]

@GregR393155  Sure! To use the private messaging service, you'll need to ensure it's enabled. Log in using your http://aarp.org?cmp=SNO-LITHIUM---&socialid=15610486551 online account at community.aarp.org Click on My Settings in the top right corner of the community Select the Preferences Tab - Select the Private Messenger Tab - Ensure the box labeled Turn On Private Messages is checked - Click Save  I look forward to hearing from you! Jodee R. 

[GregR393155]

I finally received an email and a phone number but no one has responded to my numerous calls or email response.  If you think I have somehow been fraudulently getting my points they why still allow me to earn points?  This is beyond aggravating that I see gift cards or sweepstakes that I would like to use my points on only to receive no responses other than you telling me to give you information such as my email and address every time I say I can't redeem.  Also, if you think I somehow earned points fraudulently, at least tell me why you think so and not drag this on with me and everyone else. 

[11320cs]

@GregR393155 , I totally agree with your post.  I have had no response.  I am frustrated.  I can also earn points but currently, I don’t see a reason to do so.  I don’t know who to appeal to.  No one helps.  I also see gift cards etc that I could use.  I think back to what they print on instant wins whenever you don’t win.  They print that you can come back and try to win every day.  Well, I guess that is a lie.  Is this an attempt to get rid of AARP members?

[beartoor]

I have left a lot of posts in the past, and gave AARP plenty of opportunities to fix their problems with rewards.  Since the last major update, their is no consistency as to if it works or not!  Really getting tired of making the effort!

[AARPConsumerCare]

beartoor I understand the frustration that comes along with having problems with Rewards. We'd like the opportunity to look into any issues you're experiencing. Please send us a private message with what's going on, as well as your full name and mailing address as it appears on your account. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

[mschne50]

My thoughts exactly. How can thousands have the same error message & be told their case has been escalated & no one responds back & they suggest cheating or fraud. Something sounds fishy to me!

[11320cs]

Just did my daily check to see if I could redeem points.  NO!  I still cannot redeem.  I have been escalated to the technical support team.  I have been referred to the Consumer Care Ombudsman team.  I haven't heard from anyone.  No one!    

Today is day 33 getting the message "Unable to process your redemption request."

This is beyond belief.  So I will come here to vent.  It doesn't really help though.  Does AARP just want me to give up?  Do you have anyone there that knows anything about why I am blocked?

[AARPConsumerCare]

@11320cs I completely understand how frustrating this is. Please send us a private message with your email address if you'd like us to follow up on your escalation.  - Janelle M.

[BtW751689]

would like to PM you as I am at the point where I don;t trust the makers of this site.  Let me know if this works for you.  Not sure how to PM individuals, so far I seem to be able to PM AARP which really does nothing to help.

[AARPConsumerCare]

I can understand your frustration, @BtW751689. Please know we're here to help! You may have to enable your private messages first, please check this article for instructions: https://aarp.info/47hWcl7 - Diana G.

[jserramcorder]

Per your info it seems my PM is active but I do not see anything on the recipient

s page to insure that my message is PM.  Where do I see the PM designation when replying to a member?

[GregR393155]

This is all I see.  I don't see anything labeled Turn On private Messages.  Can you just give me an email to reply too?  You should have my information since I'm logged in.

[AARPConsumerCare]

I understand how frustrating this can be, @11320cs. Please check your private messages. Thank you. - Diana G.

[LIttlewing63]

After 5 days with the site down to update (11-19-24), I tried to redeem anything on their page, and the issue is still there "Unable to process your redemption request" We have tried clearing out cache, history, cookies, used another computer, tried 3 different browsers, and now tried it at a friend's house. All the same message.

[beartoor]

 It has been this way for the entire month of November!  If you contact AARP, while they are polite on the phone, the representatives cannot do anything!  Some IT people need to be replaced!!

[TimS565539]

 I agree with you. Very nice people. Everyone is so sorry and they understand. The problem is, nobody can help you. I give

[beartoor]

Now their is a chance to find a hidden turkey and redeem with points for a special offer.

And of course, it does not work like the rest of any rewards!!

[beartoor]

Now their is a chance to find a hidden present and redeem with points for a special offer.

And of course, it does not work like the rest of any rewards!!

[beartoor]

12-18-2024

STILL NOT FIXED!

Starting today AARP NOW on my cell phone has "504 Gateway Time-OUT error when trying to go to AARP REWARDS!  It will take me there if I sign in without the app, but redemptions continue to not work!

Please do not tell me to contact consumer affairs.  Three people have contacted me as well as emails, and it is not helping!

[beartoor]

12-19-2024

FIXED!  Finally, and THANK YOU!

Thank you as well to all of the kudos on my comments.  

[JoshuaT525984]

@beartoor Did they tell you how this error was fixed? It is so frustrating. 

[BtW751689]

they won't tell you how they fixed it because according to them yours is the only one affected

[beartoor]

No, but I did receive an email stating that it would be fixed.  Just keep posting, as they do read them!

[AARPConsumerCare]

I'm sorry you're still having trouble redeeming your points and are now receiving an error on the AARP Now app @beartoor. I see our escalation team is still working on the issue you're having with redeeming your points. I'm sorry that is taking longer than expected. I'm happy to help you with the error you're receiving with the AARP Now app. Please try logging out of the app and back in to see if you're still receiving the gateway time out error. If the error is still showing please uninstall and reinstall the app. Let me know if that helps!

Brandon C.