Content starts here
CLOSE ×
Search
Reply
Periodic Contributor

Error: "Unable to process your redemption request"

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

 

Can you please look into it?

 

Thanks.

30,006 Views
230
Report
Periodic Contributor

I've given up with AARP. Unable to redeem points  or for sweeps and instant wills. It's an ongoing issue. I have called AARP and was assured they would get back to me with a solution via email. That never happemed. I just keep earning points and cant use them. 

3,175 Views
27
Report
Community Concierge

@TimS565539 I genuinely regret that you've had to go through this experience. It's important to us that you feel valued and heard. Let's check on your account. When you have a moment, please send me a private message with your email address, so I can follow up on it. You may need to enable your private messages in order to send one. Learn more here: https://aarp.info/47hWcl7  - Janelle M.

 
0 Kudos
3,007 Views
26
Report
Periodic Contributor

Well another day has gone by and I still cant redeem ny points. Ever since AARP was shut down for maintenence I'v had an issie with this. Everyone is sorry & understands. Nobody can help fixing the issue though. I give up

1
Kudos
11393
Views
2,715 Views
7
Report
Community Concierge

@TimS565539 We are here to help, please don't give up! We just need to speak with you in private message, so we can locate your account and look into this error message for you. If you're unable to send us a private message, please reach out to us using an alternate method for further assistance: https://aarp.info/3epCObA  - Janelle M.

0 Kudos
2,419 Views
0
Report
Super Contributor

 

Yes, the same for me.  I still cannot redeem any points for the monthly 3 gift cards, instant rewards, or to enter sweepstakes.  It is day 17 since I have been blocked.  I have chatted three times, I have called twice, and I have texted AARPConsumerCare several times.  Nothing happens!  I have been told numerous times that I have been escalated to the Rewards Escalation Team.  I have been told I would receive an email from them.  No emails.  I have been told by all they understand my frustration.  But I still cannot use points!  I have many, many points to use.  I have put in many hours obtaining points that now I cannot use.  What is the solution?  Does anyone at AARP know what they are doing?  Why block me and all the other members you have blocked?  If you say we have done something wrong, then tell us.  I believe that I have not done anything wrong.  I have played this version of the rewards program since it came online.  For the most part I have enjoyed it.  I wish the escalation team would PLEASE unblock me so that I can use some points!

(The number I called was 1-866-451-6305.  If anyone has had better luck with another number, please let me know.  I would appreciate.)

2,675 Views
5
Report
Conversationalist

A question to all the consumer care reps.  Do you have a rewards account with AARP?  Has your account been blocked?  Inquiring minds want to know!

1,714 Views
0
Report
Super Contributor

Horrible, ridiculous, offensive situation.  A couple of months ago, some bot decided that tons of us had been cheating and blocked all of us from redemptions.  Instead of admitting the mistake and dealing with it globally, AARP is making each of us fight it out with them individually, in the most inefficient and frustrating way possible.  It took me slightly over a month to get reinstated.  Maybe you'll be luckier and get reinstated sooner, but I wouldn't count on it.

2,644 Views
3
Report
Periodic Contributor

How could you cheat?  You can’t skip through videos or quizzes. If you think I was at least call me on it so I can defend myself.

2,517 Views
2
Report
Community Concierge

@GregR393155  I understand the confusion! From a private message, I'll be able to access your Rewards to review the activity, and escalate your account if necessary. Visit https://aarp.info/47hWcl7 to enable private messaging. Thanks!  Jodee R. 

0 Kudos
2,274 Views
0
Report
Conversationalist

they only tell you to follow the rules.  Get them on the phone and go over each rule, they won't tell you which rule you have broken but to follow the rules

2,460 Views
0
Report
Regular Contributor

Im also getting this issue and it won’t stop. It’s been over 2 weeks. I would like this fixed promptly. 

2,776 Views
2
Report
Regular Contributor

To everyone continuing to have a problem, my suggestion is to post daily, as the posts are read by the consumer care, and they have to escalate it to the IT department.  Everyone is polite, but obviously there is a problem of no fault  of our own.  When mine finally got fixed, I received an email stating the obvious regarding the rules, restricting obtaining points fraudulently (whatever that is supposed to mean).

While it kind of made me feel like I created the problem, just stay diligent and patient!  Wishing everyone the best!    

2,556 Views
1
Report
Conversationalist

wondering how long the "fix" lasts.  From what others have posted it might only be a few days.  Did the people complaining in 2022 ever get resolution?

0 Kudos
2,307 Views
0
Report
Periodic Contributor

I have had the same problem since November as well.  Mine was escalated and I even got an email stating it was resolved, and it still does not work.  When I call the phone number it states no one is available and to leave a message.  This is definitely not an isolated problem.  It's occurring on every web browser I have tried, multiple computers, and even the app on my phone.

2,741 Views
14
Report
Community Concierge

@GregR393155  Let's fix that! Please reach out in a private message with your email address and what activity you were doing when you got the error message, and I'll be happy to check on yours. Thanks!  Jodee R. 

0 Kudos
2,644 Views
13
Report
Periodic Contributor

Where do I find how to send a private message from here?  I tried but I get a access denied message.  What email can I send a message too?

0 Kudos
2,606 Views
12
Report
Community Concierge

@GregR393155  Sure! To use the private messaging service, you'll need to ensure it's enabled. Log in using your http://aarp.org?cmp=SNO-LITHIUM---&socialid=15610486551 online account at community.aarp.org Click on My Settings in the top right corner of the community Select the Preferences Tab - Select the Private Messenger Tab - Ensure the box labeled Turn On Private Messages is checked - Click Save  I look forward to hearing from you! Jodee R. 

0 Kudos
2,457 Views
11
Report
Periodic Contributor

I finally received an email and a phone number but no one has responded to my numerous calls or email response.  If you think I have somehow been fraudulently getting my points they why still allow me to earn points?  This is beyond aggravating that I see gift cards or sweepstakes that I would like to use my points on only to receive no responses other than you telling me to give you information such as my email and address every time I say I can't redeem.  Also, if you think I somehow earned points fraudulently, at least tell me why you think so and not drag this on with me and everyone else. 

1,520 Views
9
Report
Super Contributor

@GregR393155 , I totally agree with your post.  I have had no response.  I am frustrated.  I can also earn points but currently, I don’t see a reason to do so.  I don’t know who to appeal to.  No one helps.  I also see gift cards etc that I could use.  I think back to what they print on instant wins whenever you don’t win.  They print that you can come back and try to win every day.  Well, I guess that is a lie.  Is this an attempt to get rid of AARP members?

1,501 Views
8
Report
Regular Contributor

I have left a lot of posts in the past, and gave AARP plenty of opportunities to fix their problems with rewards.  Since the last major update, their is no consistency as to if it works or not!  Really getting tired of making the effort!

0 Kudos
505 Views
1
Report
Community Concierge

beartoor I understand the frustration that comes along with having problems with Rewards. We'd like the opportunity to look into any issues you're experiencing. Please send us a private message with what's going on, as well as your full name and mailing address as it appears on your account. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

0 Kudos
482 Views
0
Report
Contributor

My thoughts exactly. How can thousands have the same error message & be told their case has been escalated & no one responds back & they suggest cheating or fraud. Something sounds fishy to me!

1,359 Views
5
Report
Super Contributor

Just did my daily check to see if I could redeem points.  NO!  I still cannot redeem.  I have been escalated to the technical support team.  I have been referred to the Consumer Care Ombudsman team.  I haven't heard from anyone.  No one!    

Today is day 33 getting the message "Unable to process your redemption request."

This is beyond belief.  So I will come here to vent.  It doesn't really help though.  Does AARP just want me to give up?  Do you have anyone there that knows anything about why I am blocked?

 

 

 

1,234 Views
4
Report
Community Concierge

@11320cs I completely understand how frustrating this is. Please send us a private message with your email address if you'd like us to follow up on your escalation.  - Janelle M.

0 Kudos
1,074 Views
0
Report
Conversationalist

would like to PM you as I am at the point where I don;t trust the makers of this site.  Let me know if this works for you.  Not sure how to PM individuals, so far I seem to be able to PM AARP which really does nothing to help.

0 Kudos
1,197 Views
2
Report
Community Concierge

I can understand your frustration, @BtW751689. Please know we're here to help! You may have to enable your private messages first, please check this article for instructions: https://aarp.info/47hWcl7 - Diana G.

0 Kudos
1,178 Views
1
Report
Conversationalist

Per your info it seems my PM is active but I do not see anything on the recipient

s page to insure that my message is PM.  Where do I see the PM designation when replying to a member?

0 Kudos
1,160 Views
0
Report
Periodic Contributor

This is all I see.  I don't see anything labeled Turn On private Messages.  Can you just give me an email to reply too?  You should have my information since I'm logged in.Screenshot 2024-12-20 111600.png

2,331 Views
0
Report
Community Concierge

I understand how frustrating this can be, @11320cs. Please check your private messages. Thank you. - Diana G.

0 Kudos
3,463 Views
0
Report
Periodic Contributor

After 5 days with the site down to update (11-19-24), I tried to redeem anything on their page, and the issue is still there "Unable to process your redemption request" We have tried clearing out cache, history, cookies, used another computer, tried 3 different browsers, and now tried it at a friend's house. All the same message.

4,549 Views
38
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679

AARP Perks

More From AARP