Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[BtW751689]

they won't tell you how they fixed it because according to them yours is the only one affected

[beartoor]

No, but I did receive an email stating that it would be fixed.  Just keep posting, as they do read them!

[AARPConsumerCare]

I'm sorry you're still having trouble redeeming your points and are now receiving an error on the AARP Now app @beartoor. I see our escalation team is still working on the issue you're having with redeeming your points. I'm sorry that is taking longer than expected. I'm happy to help you with the error you're receiving with the AARP Now app. Please try logging out of the app and back in to see if you're still receiving the gateway time out error. If the error is still showing please uninstall and reinstall the app. Let me know if that helps!

Brandon C.

[beartoor]

Branden,

I deleted the AARP NOW app and reinstalled, and the gateway time out error is gone.  Thank you.  As for redemptions, STILL DOES NOT FIXED!  I do relalize that it is not your fault personally, but many others are very displeased as well!

[AARPConsumerCare]

Glad I could help you fix the error @beartoor! I certainly understand the frustration with not being able to redeem your points. Our escalation team will email you with an update as soon as they can. You can reach out to them by replying to the email or call them at the phone number provided in the email. I hope we can get this fixed for you as soon as possible. I do apologize for the inconvenience. We appreciate your patience.

Brandon C.

[AARPConsumerCare]

Thank you for keeping us updated, @beartoor. I am sorry that you are still waiting for your issue redeeming your points to be resolved. Please check your spam folder, junk folder and your regular inbox for a resolution. If you do not have one, please send me a private message with your email address so that I can look into the status of your case. You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7 ~ Di Anna L.

[BtW751689]

It worked but like most of their promos that come later in the month, you have already used your three redemptions so you can't get the special one.  For members only means nothing.

[AARPConsumerCare]

@beartoor  I'm so sorry, I understand the frustration! Please reach out in a private message with your email address and I'll be happy to check on your Rewards. Thank you!  Jodee R.  

[beartoor]

 This has been done, and while everyone is polite, it does not make a difference!

 It seems like "nothing works, nobody really cares" and a reflection of our what our

society is becoming!

[AARPConsumerCare]

@beartoor  I understand the frustration! I've sent you a private message, so we can review your account together. I look forward to hearing from you!  Jodee R. 

[beartoor]

Jodee,

We exchanged emails, and while I am earning my daily  maximum for points, redemptions still do not work!!

Barry "Bear" Toor

[beartoor]

12/4/2024

STILL NOT FIXED!

[beartoor]

12/12/2024 still not fixed! And this is after receiving an email that the situation has been escalated from two different  "consumer care" people! 

[beartoor]

12/13/2024 still not fixed! And this is after receiving an email that the situation has been escalated from two different  "consumer care" people.

And now that is the weekend, several more days will probably go by!

[beartoor]

12/16/2024 still not fixed!

[11320cs]

@beartoor Just to let you know that you are not alone.  I have chatted several times with ConsumerCare.  They all tell me there nothing they can tell me except that their TEAM is looking into the problem.  It has now been 10 days since I was able to use any points.  
I have many, many points to use and no way to redeem.  I cannot use my points for my three gift card redemptions.  I cannot enter sweepstakes.  I cannot play Instant Wins.  All I get from ConsumerCare is “We appreciate your patience and someone will reach out to you by email.”   

And, they understand my frustration.  It is really tough to see gift cards, that I could definitely use, come on the site and then sell out without my being able to try for one.  It is very frustrating, as you know!

[AARPConsumerCare]

I do understand and am sorry for any frustration this is causing, @beartoor. If you are still having a problem with redeeming your points, please reach out. ~ Di Anna L. 

[beartoor]

I have reached out numerous times and been contacted by email! As you can see by the comment above, still not working!

[11320cs]

mine is not fixed either.  Business day 5 has come and gone.  Still cannot enter Sweepstakes nor play Instant Wins.  I have reported the problem several times.  

[AARPConsumerCare]

I'm sorry to hear you're not able to redeem your AARP Rewards points, @LIttlewing63. I would like to take a look into this. Please send me a private message with your name, address and email to locate your account. Also include which item(s) you were trying to redeem.

For information about how to enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[LIttlewing63]

BTW- I had my husband set up his own sign-in. He can redeem any of the items on the same computer, but I still can not redeem anything with my sign-in. It's been over a month now

[AARPConsumerCare]

I understand this can be frustrating, @LIttlewing63. I would like to take a look into this. Please send me a private message with your name, address and email so that I can review your account. Thank you!

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[ChristopherB643831]

Hi, I do not have the "private messages" option, so I called twice and waiting for an update

[AARPConsumerCare]

@ChristopherB643831  That's great! It sounds like things are being taken care of. If you need help with anything else, please send a private message in the Community. To use this service, you'll need to ensure it's enabled, and you'll find instructions at this link: https://aarp.info/47hWcl7  Take care!  Jodee R.   

[jserramcorder]

same here, told me to follow the rules, asked for a discussion about it, then they ghost me, or hand up, or cancel chat.  still no idea what the problem is

[AARPConsumerCare]

I can see how frustrating this can be, @jserramcorder. If you have any additional questions or concerns regarding this specific issue, please reply to the email you received. Thank you. - Diana G.

[jserramcorder]

They switched reps on me and told me the 5 days starts over.  This is progress?  The phone number provided is not working, probably too many people with similar problems requesting help.  The las t rep only answered me once then would not communicate with me again.  I think AARP can do better than this.  Customer service is an important feature of any company and is only as good as the people offering the service.

[KatrinaH24649]

Same here. They can’t figure out how to fix this issue but they will be raise the membership price: 

[AARPConsumerCare]

I can totally understand your frustration, @KatrinaH24649. I see you reached out in a private message and your error was escalated on November 14th. Our team is taking a look into this, and you should receive an email tomorrow by the end of the day. If you do not receive any communication by then, please send us a private message. Also, for information about the new membership price, please check our article: https://aarp.info/3Ber9uw Thank you. - Diana G.

[SomeSwimmer]

I hoped the update would fix my problem but it did not.  I followed the instructions to “escalate” my issue to the technical department.  This has been done twice but I have not heard one word from anyone at AARP.  Apparently, they are not interested in helping to resolve issues for existing accounts.  I’m sure that we will get generic answers from someone telling us how to private message our information so they can “escalate” to the technical department.  Reading the complaints about this issue I don't think they have not helped one single person.