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- Re: Error: "Unable to process your redemption requ...
Error: "Unable to process your redemption request"
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Error: "Unable to process your redemption request"
For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.
Can you please look into it?
Thanks.
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12-18-2024
STILL NOT FIXED!
Starting today AARP NOW on my cell phone has "504 Gateway Time-OUT error when trying to go to AARP REWARDS! It will take me there if I sign in without the app, but redemptions continue to not work!
Please do not tell me to contact consumer affairs. Three people have contacted me as well as emails, and it is not helping!
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I'm sorry you're still having trouble redeeming your points and are now receiving an error on the AARP Now app @beartoor. I see our escalation team is still working on the issue you're having with redeeming your points. I'm sorry that is taking longer than expected. I'm happy to help you with the error you're receiving with the AARP Now app. Please try logging out of the app and back in to see if you're still receiving the gateway time out error. If the error is still showing please uninstall and reinstall the app. Let me know if that helps!
Brandon C.
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Glad I could help you fix the error @beartoor! I certainly understand the frustration with not being able to redeem your points. Our escalation team will email you with an update as soon as they can. You can reach out to them by replying to the email or call them at the phone number provided in the email. I hope we can get this fixed for you as soon as possible. I do apologize for the inconvenience. We appreciate your patience.
Brandon C.
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Thank you for keeping us updated, @beartoor. I am sorry that you are still waiting for your issue redeeming your points to be resolved. Please check your spam folder, junk folder and your regular inbox for a resolution. If you do not have one, please send me a private message with your email address so that I can look into the status of your case. You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7 ~ Di Anna L.
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@beartoor Just to let you know that you are not alone. I have chatted several times with ConsumerCare. They all tell me there nothing they can tell me except that their TEAM is looking into the problem. It has now been 10 days since I was able to use any points.
I have many, many points to use and no way to redeem. I cannot use my points for my three gift card redemptions. I cannot enter sweepstakes. I cannot play Instant Wins. All I get from ConsumerCare is “We appreciate your patience and someone will reach out to you by email.”
And, they understand my frustration. It is really tough to see gift cards, that I could definitely use, come on the site and then sell out without my being able to try for one. It is very frustrating, as you know!
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I'm sorry to hear you're not able to redeem your AARP Rewards points, @LIttlewing63. I would like to take a look into this. Please send me a private message with your name, address and email to locate your account. Also include which item(s) you were trying to redeem.
For information about how to enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.
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I understand this can be frustrating, @LIttlewing63. I would like to take a look into this. Please send me a private message with your name, address and email so that I can review your account. Thank you!
To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.
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@ChristopherB643831 That's great! It sounds like things are being taken care of. If you need help with anything else, please send a private message in the Community. To use this service, you'll need to ensure it's enabled, and you'll find instructions at this link: https://aarp.info/47hWcl7 Take care! Jodee R.
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