Purchased a LOWE'S $5.00 Gift Card on 2/1/25 with 15,000 points and received NOTHING

[RiverBoatAndrew]

This is the second time in the last 6 months that I have redeemed points for a gift card and received nothing in return! This site has more issues with its point earning and redemption system than any other website I have ever used! It's so frustrating because the last time I had a problem, it took approximately a MONTH before the problem was finally resolved. Every time I contacted AARP customer service I would be told that my case would be "escalated" (whatever that means), and I was also told that I would be contacted regarding my case... no surprise that NO ONE ever contacted me within the quoted time frame. Normally, when you purchase a gift card with points, the gift card link is Emailed within minutes, not weeks! So if you purchase a GIFT CARD with POINTS... EXPECT to have to CONTACT AARP CUSTOMER SERVICE to complete the purchase.

[Karyn8]

 I had an instant win Feb 1 and didn't receive it. It looks like the first of the month had some major tech issue, for a change!

[AARPConsumerCare]

@Karyn8 Thanks for reaching out! I've sent a private message so I can see where that gift card is.  Jodee R. 

[RogerB258880]

I also purchased a $5 Lowe’s gift card and did not receive an email to redeem it. 

[AARPConsumerCare]

Hi RogerB258880. Please send us a private message with your email address, and we'd be happy to check on the gift card order for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[RiverBoatAndrew]

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days 

[J896552]

Likewise, I redeemed points for a Bed and Bath gift card early this morning on 2/1/25.  As of 9:27 pm, I have not received it.  Points were deducted.  Usually, gift cards purchased with points come quickly.  I will call on Monday and hope best.  I really hope it doesn’t take a month to resolve.

[RiverBoatAndrew]

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days 

[J896552]

I meant I purchased a Bath and Body Works $5 gift card.  (It was not Bed and Bath.)

[RiverBoatAndrew]

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days