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Trusted Contributor

Purchased a LOWE'S $5.00 Gift Card on 2/1/25 with 15,000 points and received NOTHING

This is the second time in the last 6 months that I have redeemed points for a gift card and received nothing in return! This site has more issues with its point earning and redemption system than any other website I have ever used! It's so frustrating because the last time I had a problem, it took approximately a MONTH before the problem was finally resolved. Every time I contacted AARP customer service I would be told that my case would be "escalated" (whatever that means), and I was also told that I would be contacted regarding my case... no surprise that NO ONE ever contacted me within the quoted time frame. Normally, when you purchase a gift card with points, the gift card link is Emailed within minutes, not weeks! So if you purchase a GIFT CARD with POINTS... EXPECT to have to CONTACT AARP CUSTOMER SERVICE to complete the purchase.

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Bronze Conversationalist

 I had an instant win Feb 1 and didn't receive it. It looks like the first of the month had some major tech issue, for a change!

Karyn
Community Concierge

@Karyn8 Thanks for reaching out! I've sent a private message so I can see where that gift card is.  Jodee R. 

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Newbie

I also purchased a $5 Loweโ€™s gift card and did not receive an email to redeem it. 

Community Concierge

Hi RogerB258880. Please send us a private message with your email address, and we'd be happy to check on the gift card order for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

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Trusted Contributor

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days 

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Trusted Contributor

Likewise, I redeemed points for a Bed and Bath gift card early this morning on 2/1/25.  As of 9:27 pm, I have not received it.  Points were deducted.  Usually, gift cards purchased with points come quickly.  I will call on Monday and hope best.  I really hope it doesnโ€™t take a month to resolve.

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Trusted Contributor

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days 

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Trusted Contributor

I meant I purchased a Bath and Body Works $5 gift card.  (It was not Bed and Bath.)

Trusted Contributor

Canned response... "I'm so sorry to hear that you did not receive your gift card. I'll escalate your case and you should have a response within 3-5 days." Be prepared to call again in 6 days, when they will once again "escalate" your case, and once again, you should have a response in 4-5 days 

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