Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[SatinM165610]

 I am getting this error now.  So who needs to look into it?

Error: "Unable to process your redemption request"

[AARPConsumerCare]

You can learn how to enable private messaging here: https://aarp.info/47hWcl7
-Ashlyn L

[SatinM165610]

So I can't private msg you as I don't have that tab, so what can be done now?  I don't understand why this can't be resolved without me needing me private msg you?

[SatinM165610]

Hi Ashlyn, I do not have a private msg tab.  

[JoLo49]

I also got the same error trying to play the Instant Win game yesterday, however, when I  refresh the page to re-play the Instant Win, I get the message that I already played and the points were deducted.  It usually happens on the first Instant Win that is played during the day.  It's  been an on-going issue/error that has been complained about on other threads, but AARP hasn't addressed.

Jodee R:    It's an on-going error on AARP's side of the fence.  No use checking the member accounts to get the answer.  Please pass to the proper channels for tech support to fix.  Thanks!

[AbigailR91368]

Having the exact same problem and its 2 years from when you made your post

[AARPConsumerCare]

Hi @AbigailR91368 I'm sorry you're having trouble! Please reach out in a private message with your email address so I can review your AARP Rewards. Thanks!  Jodee R. 

[KatrinaH24649]

I am also getting this error for the last 2 days. This is too wide spread for this to be on our end. Again, this rewards program is failing & no one from aarp administration seems to be worried about how their members are being taken care of, or not in this instance.

[AARPConsumerCare]

@KatrinaH24649, we appreciate you and everyone who has reported this issue. We're investigating the cause. I've sent you a private message. Thank you! - Diana G.

[KellyD247799]

This issue has been going on for months now. Ever since I got the AARP membership. Please help

[MarcS494910]

That last message was seven moths ago. This thread got started two years ago. I guess the IT managers can wait out our life expectancy and save themselves the terrific strain of analyzing and fixing this persistent bug. 

[AARPConsumerCare]

Hi @KellyD247799, I'm here to help. May I know what error are you getting? - Diana G.

[GarrettF163412]

I am experiencing this currently if not resolved I see no reason to renew.

[AARPJanelleM]

@GarrettF163412  I hope you decide to stick with us! There's a technical issue with your AARP Rewards account. I have escalated this for you and someone from our team will contact you with a resolution within 5 days. 

[MarcS494910]

Same issue consistently. Can you fix my account? 

[GarrettF163412]

@AARPJanelleM 

[mattythemaster]

I'm also experiencing this issue. I've talked to a representative a while ago, and told to wait 3-5 days for a reply. Never did receive that reply! 

[AARPJanelleM]

@mattythemaster Thank you for that info. I apologize that you have not heard back regarding your issue. I was able to send this to our next level of support for further assistance. You should hear back within 3-5 days. Please let me know if you have any additional issues with the site, we are here to help. 

[JoLo49]

I'm still getting this error in December on Instant Win games with "experiencing technical difficulties and to try later".  Also, the black dash board showing total points earned is blank and dollar savings is "undefined".

[al45009948]

Hello everyone 🤗. So what's up with this Instance Win game Error.

( Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience.undefined ) 🤔 . Take your points and no Sorry? I played the Amazon IWG at approximately 3:03 am est Saturday. Can someone please tell me when are new IG items put up on the webpage. Something fishy going on. I'm just saying 

[KellytheBelly]

Same. The error is happening with Sweeps, too.

Well, it is the weekend. lol

(no, I don't think it's funny, but this always happens over the weekend. 🙄)

[PaulineC593962]

Have you gotten any resolution to this yet?

[PaulineC593962]

Has anyone received any resolution to this issue?

[MarcS494910]

Calls with promises but no resolution. 

[AdaP378517]

No, I spoke to several people from the AARP rewards program but the problem still exists. They are sending the information to the engineering department. The problem started in September and I would really like it to be resolved. 

[jserramcorder]

September?  I guess mine on October 30 is a new thing!  And of course they keep giving me the 5 day window which now has doubled with no change.  Suggested I was not following the rules but gave others this same reply so they have a lot of canned answers but no fix. Asked them for specifics on rules but no answer BECAUSE IT ISNT THE PROBLEM.

[r767831w]

Yes, I am so sick of this endless round of escalations leading nowhere.  If this isn't resolved soon, I'm going to start filing complaints with government agencies and other consumer protection services.  This is fraud, pure and simple.

[SomeSwimmer]

Same here but I don’t know what rule I broke.  I  got an email saying the case is closed.  I asked what rule I broke but got the same email again saying the case is closed.   So, as I understand it, we are permanently banned.  I have removed the automatic renewal from my account as well as deleted the apps from my phone and tablet because, apparently, my case is closed and there is no recourse.  

[jserramcorder]

I spoke with rewards again yesterday since the phone number the new rep provided is not working.  I got the rewards rep to confirm I was not breaking any rules yet my account will not let me redeem, just earn.  Scary if they won’t communicate with members.  Since they switched reps on me my five days starts over, plus even if all they do is acknowledge that they are working on your case, it seems each time they reply but not necessarily resolve, the 5 days starts over.  I think I am on my 3rd or 4th cycle…

[SomeSwimmer]

I decided to check this morning and I am now able to redeem my rewards!  I knew I didn’t break any rules and could not understand.  Hopefully, yours will be working today, too.