Content starts here
CLOSE ×
Search
Reply
Periodic Contributor

Error: "Unable to process your redemption request"

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

 

Can you please look into it?

 

Thanks.

29,087 Views
228
Report
Community Concierge

I can see how frustrating this can be, @jserramcorder. If you have any additional questions or concerns regarding this specific issue, please reply to the email you received. Thank you. - Diana G.

0 Kudos
2,627 Views
1
Report
Conversationalist

They switched reps on me and told me the 5 days starts over.  This is progress?  The phone number provided is not working, probably too many people with similar problems requesting help.  The las t rep only answered me once then would not communicate with me again.  I think AARP can do better than this.  Customer service is an important feature of any company and is only as good as the people offering the service.

2,561 Views
0
Report
Periodic Contributor

Same here. They can’t figure out how to fix this issue but they will be raise the membership price: 

2,660 Views
3
Report
Community Concierge

I can totally understand your frustration, @KatrinaH24649. I see you reached out in a private message and your error was escalated on November 14th. Our team is taking a look into this, and you should receive an email tomorrow by the end of the day. If you do not receive any communication by then, please send us a private message. Also, for information about the new membership price, please check our article: https://aarp.info/3Ber9uw Thank you. - Diana G.

0 Kudos
2,500 Views
0
Report
Regular Contributor

I hoped the update would fix my problem but it did not.  I followed the instructions to “escalate” my issue to the technical department.  This has been done twice but I have not heard one word from anyone at AARP.  Apparently, they are not interested in helping to resolve issues for existing accounts.  I’m sure that we will get generic answers from someone telling us how to private message our information so they can “escalate” to the technical department.  Reading the complaints about this issue I don't think they have not helped one single person.

2,543 Views
1
Report
Community Concierge

I'm sorry you haven't been contacted about your escalation yet @SomeSwimmer. I understand how frustrating it can be waiting for a response. Please send us a private message at https://m.me/aarp so we can check on the escalation for you.
Brandon C.

0 Kudos
2,348 Views
0
Report
Regular Contributor

Like many people I am also having this issue.  I contacted them more than 5 days ago and have heard nothing.   If they do not restore this I will be removing the automatic renewal from my account and I suspect a lot of others will, too.

2,687 Views
0
Report
Periodic Contributor

I I have been having this issue also, for the last several months, 6 at least. Why is AARP not fixing this for its customers??

1
Kudos
6350
Views
3,161 Views
5
Report
Regular Contributor

Complaints about this issue have been going on since 2022.  Perhaps they are in need of a new technical team so these issues can be resolved.

2,206 Views
0
Report
Periodic Contributor

Using the instructions to enable private messaging. I do not have a Private Messenger tab anywhere in my settings!

0
Kudos
4017
Views
2,947 Views
2
Report
Community Concierge

@cdcarrgo Thank you for letting me know. Please contact us using an alternate method, so we can look into your AARP Rewards issue further: https://aarp.info/3epCObA  - Janelle M.

0
Kudos
4050
Views
0 Kudos
2,787 Views
0
Report
Regular Contributor

Me either.  

0 Kudos
2,949 Views
0
Report
Community Concierge

@cdcarrgo Let's get to the bottom of this! Please send us a private message with your complete name and mailing address as well as your email address, so I can locate your Rewards account. You may need to enable private messaging, here is an article that will show you how to do that: https://aarp.info/47hWcl7  - Janelle M.

0 Kudos
2,900 Views
0
Report
Newbie

Getting this error, it seems more widespread than AARP thinks, please advise

3,156 Views
0
Report
Regular Contributor

 I am getting this error now.  So who needs to look into it?

 

Error: "Unable to process your redemption request"

3,146 Views
3
Report
Community Concierge

You can learn how to enable private messaging here: https://aarp.info/47hWcl7
-Ashlyn L

0 Kudos
2,941 Views
2
Report
Regular Contributor

So I can't private msg you as I don't have that tab, so what can be done now?  I don't understand why this can't be resolved without me needing me private msg you?

 

2,783 Views
0
Report
Regular Contributor

Hi Ashlyn, I do not have a private msg tab.  

 

 

Screenshot 2024-10-31 164914.png

2,863 Views
0
Report
Silver Conversationalist

I also got the same error trying to play the Instant Win game yesterday, however, when I  refresh the page to re-play the Instant Win, I get the message that I already played and the points were deducted.  It usually happens on the first Instant Win that is played during the day.  It's  been an on-going issue/error that has been complained about on other threads, but AARP hasn't addressed.

 

Jodee R:    It's an on-going error on AARP's side of the fence.  No use checking the member accounts to get the answer.  Please pass to the proper channels for tech support to fix.  Thanks!

3,717 Views
0
Report
Newbie

Having the exact same problem and its 2 years from when you made your post

0
Kudos
5097
Views
3,783 Views
3
Report
Community Concierge

Hi @AbigailR91368 I'm sorry you're having trouble! Please reach out in a private message with your email address so I can review your AARP Rewards. Thanks!  Jodee R. 

0 Kudos
3,663 Views
2
Report
Periodic Contributor

I am also getting this error for the last 2 days. This is too wide spread for this to be on our end. Again, this rewards program is failing & no one from aarp administration seems to be worried about how their members are being taken care of, or not in this instance.

 

2,488 Views
1
Report
Community Concierge

@KatrinaH24649, we appreciate you and everyone who has reported this issue. We're investigating the cause. I've sent you a private message. Thank you! - Diana G.

0 Kudos
2,339 Views
0
Report
Contributor

This issue has been going on for months now. Ever since I got the AARP membership. Please help

5,823 Views
2
Report
Regular Contributor

That last message was seven moths ago. This thread got started two years ago. I guess the IT managers can wait out our life expectancy and save themselves the terrific strain of analyzing and fixing this persistent bug. 

2,318 Views
0
Report
Community Concierge

Hi @KellyD247799, I'm here to help. May I know what error are you getting? - Diana G.

0 Kudos
5,761 Views
0
Report
Contributor

I am experiencing this currently if not resolved I see no reason to renew.

7,313 Views
3
Report
Community Concierge

@GarrettF163412  I hope you decide to stick with us! There's a technical issue with your AARP Rewards account. I have escalated this for you and someone from our team will contact you with a resolution within 5 days. 

0 Kudos
7,191 Views
1
Report
Regular Contributor

Same issue consistently. Can you fix my account? 

4,233 Views
0
Report
Contributor

0 Kudos
7,299 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679

AARP Perks

More From AARP