Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[beartoor]

12/16/2024 still not fixed!

[11320cs]

@beartoor Just to let you know that you are not alone.  I have chatted several times with ConsumerCare.  They all tell me there nothing they can tell me except that their TEAM is looking into the problem.  It has now been 10 days since I was able to use any points.  
I have many, many points to use and no way to redeem.  I cannot use my points for my three gift card redemptions.  I cannot enter sweepstakes.  I cannot play Instant Wins.  All I get from ConsumerCare is “We appreciate your patience and someone will reach out to you by email.”   

And, they understand my frustration.  It is really tough to see gift cards, that I could definitely use, come on the site and then sell out without my being able to try for one.  It is very frustrating, as you know!

[AARPConsumerCare]

I do understand and am sorry for any frustration this is causing, @beartoor. If you are still having a problem with redeeming your points, please reach out. ~ Di Anna L. 

[beartoor]

I have reached out numerous times and been contacted by email! As you can see by the comment above, still not working!

[11320cs]

mine is not fixed either.  Business day 5 has come and gone.  Still cannot enter Sweepstakes nor play Instant Wins.  I have reported the problem several times.  

[AARPConsumerCare]

I'm sorry to hear you're not able to redeem your AARP Rewards points, @LIttlewing63. I would like to take a look into this. Please send me a private message with your name, address and email to locate your account. Also include which item(s) you were trying to redeem.

For information about how to enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[LIttlewing63]

BTW- I had my husband set up his own sign-in. He can redeem any of the items on the same computer, but I still can not redeem anything with my sign-in. It's been over a month now

[AARPConsumerCare]

I understand this can be frustrating, @LIttlewing63. I would like to take a look into this. Please send me a private message with your name, address and email so that I can review your account. Thank you!

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[ChristopherB643831]

Hi, I do not have the "private messages" option, so I called twice and waiting for an update

[AARPConsumerCare]

@ChristopherB643831  That's great! It sounds like things are being taken care of. If you need help with anything else, please send a private message in the Community. To use this service, you'll need to ensure it's enabled, and you'll find instructions at this link: https://aarp.info/47hWcl7  Take care!  Jodee R.   

[jserramcorder]

same here, told me to follow the rules, asked for a discussion about it, then they ghost me, or hand up, or cancel chat.  still no idea what the problem is

[AARPConsumerCare]

I can see how frustrating this can be, @jserramcorder. If you have any additional questions or concerns regarding this specific issue, please reply to the email you received. Thank you. - Diana G.

[jserramcorder]

They switched reps on me and told me the 5 days starts over.  This is progress?  The phone number provided is not working, probably too many people with similar problems requesting help.  The las t rep only answered me once then would not communicate with me again.  I think AARP can do better than this.  Customer service is an important feature of any company and is only as good as the people offering the service.

[KatrinaH24649]

Same here. They can’t figure out how to fix this issue but they will be raise the membership price: 

[AARPConsumerCare]

I can totally understand your frustration, @KatrinaH24649. I see you reached out in a private message and your error was escalated on November 14th. Our team is taking a look into this, and you should receive an email tomorrow by the end of the day. If you do not receive any communication by then, please send us a private message. Also, for information about the new membership price, please check our article: https://aarp.info/3Ber9uw Thank you. - Diana G.

[SomeSwimmer]

I hoped the update would fix my problem but it did not.  I followed the instructions to “escalate” my issue to the technical department.  This has been done twice but I have not heard one word from anyone at AARP.  Apparently, they are not interested in helping to resolve issues for existing accounts.  I’m sure that we will get generic answers from someone telling us how to private message our information so they can “escalate” to the technical department.  Reading the complaints about this issue I don't think they have not helped one single person.

[AARPConsumerCare]

I'm sorry you haven't been contacted about your escalation yet @SomeSwimmer. I understand how frustrating it can be waiting for a response. Please send us a private message at https://m.me/aarp so we can check on the escalation for you.
Brandon C.

[SomeSwimmer]

Like many people I am also having this issue.  I contacted them more than 5 days ago and have heard nothing.   If they do not restore this I will be removing the automatic renewal from my account and I suspect a lot of others will, too.

[cdcarrgo]

I I have been having this issue also, for the last several months, 6 at least. Why is AARP not fixing this for its customers??

[SomeSwimmer]

Complaints about this issue have been going on since 2022.  Perhaps they are in need of a new technical team so these issues can be resolved.

[cdcarrgo]

Using the instructions to enable private messaging. I do not have a Private Messenger tab anywhere in my settings!

[AARPConsumerCare]

@cdcarrgo Thank you for letting me know. Please contact us using an alternate method, so we can look into your AARP Rewards issue further: https://aarp.info/3epCObA  - Janelle M.

[SatinM165610]

Me either.  

[AARPConsumerCare]

@cdcarrgo Let's get to the bottom of this! Please send us a private message with your complete name and mailing address as well as your email address, so I can locate your Rewards account. You may need to enable private messaging, here is an article that will show you how to do that: https://aarp.info/47hWcl7  - Janelle M.

[JamesE921241]

Getting this error, it seems more widespread than AARP thinks, please advise

[SatinM165610]

 I am getting this error now.  So who needs to look into it?

Error: "Unable to process your redemption request"

[AARPConsumerCare]

You can learn how to enable private messaging here: https://aarp.info/47hWcl7
-Ashlyn L

[SatinM165610]

So I can't private msg you as I don't have that tab, so what can be done now?  I don't understand why this can't be resolved without me needing me private msg you?

[SatinM165610]

Hi Ashlyn, I do not have a private msg tab.  

[JoLo49]

I also got the same error trying to play the Instant Win game yesterday, however, when I  refresh the page to re-play the Instant Win, I get the message that I already played and the points were deducted.  It usually happens on the first Instant Win that is played during the day.  It's  been an on-going issue/error that has been complained about on other threads, but AARP hasn't addressed.

Jodee R:    It's an on-going error on AARP's side of the fence.  No use checking the member accounts to get the answer.  Please pass to the proper channels for tech support to fix.  Thanks!