Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[SomeSwimmer]

Complaints about this issue have been going on since 2022.  Perhaps they are in need of a new technical team so these issues can be resolved.

[cdcarrgo]

Using the instructions to enable private messaging. I do not have a Private Messenger tab anywhere in my settings!

[AARPConsumerCare]

@cdcarrgo Thank you for letting me know. Please contact us using an alternate method, so we can look into your AARP Rewards issue further: https://aarp.info/3epCObA  - Janelle M.

[SatinM165610]

Me either.  

[AARPConsumerCare]

@cdcarrgo Let's get to the bottom of this! Please send us a private message with your complete name and mailing address as well as your email address, so I can locate your Rewards account. You may need to enable private messaging, here is an article that will show you how to do that: https://aarp.info/47hWcl7  - Janelle M.

[JamesE921241]

Getting this error, it seems more widespread than AARP thinks, please advise

[SatinM165610]

 I am getting this error now.  So who needs to look into it?

Error: "Unable to process your redemption request"

[AARPConsumerCare]

You can learn how to enable private messaging here: https://aarp.info/47hWcl7
-Ashlyn L

[SatinM165610]

So I can't private msg you as I don't have that tab, so what can be done now?  I don't understand why this can't be resolved without me needing me private msg you?

[SatinM165610]

Hi Ashlyn, I do not have a private msg tab.  

[JoLo49]

I also got the same error trying to play the Instant Win game yesterday, however, when I  refresh the page to re-play the Instant Win, I get the message that I already played and the points were deducted.  It usually happens on the first Instant Win that is played during the day.  It's  been an on-going issue/error that has been complained about on other threads, but AARP hasn't addressed.

Jodee R:    It's an on-going error on AARP's side of the fence.  No use checking the member accounts to get the answer.  Please pass to the proper channels for tech support to fix.  Thanks!

[AbigailR91368]

Having the exact same problem and its 2 years from when you made your post

[AARPConsumerCare]

Hi @AbigailR91368 I'm sorry you're having trouble! Please reach out in a private message with your email address so I can review your AARP Rewards. Thanks!  Jodee R. 

[KatrinaH24649]

I am also getting this error for the last 2 days. This is too wide spread for this to be on our end. Again, this rewards program is failing & no one from aarp administration seems to be worried about how their members are being taken care of, or not in this instance.

[AARPConsumerCare]

@KatrinaH24649, we appreciate you and everyone who has reported this issue. We're investigating the cause. I've sent you a private message. Thank you! - Diana G.

[KellyD247799]

This issue has been going on for months now. Ever since I got the AARP membership. Please help

[MarcS494910]

That last message was seven moths ago. This thread got started two years ago. I guess the IT managers can wait out our life expectancy and save themselves the terrific strain of analyzing and fixing this persistent bug. 

[AARPConsumerCare]

Hi @KellyD247799, I'm here to help. May I know what error are you getting? - Diana G.

[GarrettF163412]

I am experiencing this currently if not resolved I see no reason to renew.

[AARPJanelleM]

@GarrettF163412  I hope you decide to stick with us! There's a technical issue with your AARP Rewards account. I have escalated this for you and someone from our team will contact you with a resolution within 5 days. 

[MarcS494910]

Same issue consistently. Can you fix my account? 

[GarrettF163412]

@AARPJanelleM 

[mattythemaster]

I'm also experiencing this issue. I've talked to a representative a while ago, and told to wait 3-5 days for a reply. Never did receive that reply! 

[AARPJanelleM]

@mattythemaster Thank you for that info. I apologize that you have not heard back regarding your issue. I was able to send this to our next level of support for further assistance. You should hear back within 3-5 days. Please let me know if you have any additional issues with the site, we are here to help. 

[JoLo49]

I'm still getting this error in December on Instant Win games with "experiencing technical difficulties and to try later".  Also, the black dash board showing total points earned is blank and dollar savings is "undefined".

[al45009948]

Hello everyone 🤗. So what's up with this Instance Win game Error.

( Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience.undefined ) 🤔 . Take your points and no Sorry? I played the Amazon IWG at approximately 3:03 am est Saturday. Can someone please tell me when are new IG items put up on the webpage. Something fishy going on. I'm just saying 

[KellytheBelly]

Same. The error is happening with Sweeps, too.

Well, it is the weekend. lol

(no, I don't think it's funny, but this always happens over the weekend. 🙄)

[PaulineC593962]

Have you gotten any resolution to this yet?

[PaulineC593962]

Has anyone received any resolution to this issue?

[MarcS494910]

Calls with promises but no resolution.