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Periodic Contributor

Error: "Unable to process your redemption request"

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

 

Can you please look into it?

 

Thanks.

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I'm also experiencing this issue. I've talked to a representative a while ago, and told to wait 3-5 days for a reply. Never did receive that reply! 

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Community Concierge

@mattythemaster Thank you for that info. I apologize that you have not heard back regarding your issue. I was able to send this to our next level of support for further assistance. You should hear back within 3-5 days. Please let me know if you have any additional issues with the site, we are here to help. 

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Silver Conversationalist

I'm still getting this error in December on Instant Win games with "experiencing technical difficulties and to try later".  Also, the black dash board showing total points earned is blank and dollar savings is "undefined".

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Bronze Conversationalist

Hello everyone 🤗. So what's up with this Instance Win game Error.

( Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience.undefined ) 🤔 . Take your points and no Sorry? I played the Amazon IWG at approximately 3:03 am est Saturday. Can someone please tell me when are new IG items put up on the webpage. Something fishy going on. I'm just saying 

Concerned Member
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Honored Social Butterfly

Same. The error is happening with Sweeps, too.

 

Well, it is the weekend. lol

 

(no, I don't think it's funny, but this always happens over the weekend. 🙄)


⭑ ๋࣭ ⭑... ⌞What the GLITCH!⌝ ... ⭑ ๋࣭ ⭑(っ ͡ ͡° - ͡ ͡° ς)
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Regular Contributor

Have you gotten any resolution to this yet?

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Regular Contributor

Has anyone received any resolution to this issue?

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Regular Contributor

Calls with promises but no resolution. 

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Periodic Contributor

No, I spoke to several people from the AARP rewards program but the problem still exists. They are sending the information to the engineering department. The problem started in September and I would really like it to be resolved. 

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Conversationalist

September?  I guess mine on October 30 is a new thing!  And of course they keep giving me the 5 day window which now has doubled with no change.  Suggested I was not following the rules but gave others this same reply so they have a lot of canned answers but no fix. Asked them for specifics on rules but no answer BECAUSE IT ISNT THE PROBLEM.

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Super Contributor

Yes, I am so sick of this endless round of escalations leading nowhere.  If this isn't resolved soon, I'm going to start filing complaints with government agencies and other consumer protection services.  This is fraud, pure and simple.

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Regular Contributor

Same here but I don’t know what rule I broke.  I  got an email saying the case is closed.  I asked what rule I broke but got the same email again saying the case is closed.   So, as I understand it, we are permanently banned.  I have removed the automatic renewal from my account as well as deleted the apps from my phone and tablet because, apparently, my case is closed and there is no recourse.  

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Conversationalist

I spoke with rewards again yesterday since the phone number the new rep provided is not working.  I got the rewards rep to confirm I was not breaking any rules yet my account will not let me redeem, just earn.  Scary if they won’t communicate with members.  Since they switched reps on me my five days starts over, plus even if all they do is acknowledge that they are working on your case, it seems each time they reply but not necessarily resolve, the 5 days starts over.  I think I am on my 3rd or 4th cycle…

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Regular Contributor

I decided to check this morning and I am now able to redeem my rewards!  I knew I didn’t break any rules and could not understand.  Hopefully, yours will be working today, too.

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Regular Contributor

Please let us know if you get it worked out.  I did not cheat and wouldn’t even know how to cheat on redeeming my rewards.  I resent very much the email that I got from them.

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Periodic Contributor

Not so. Still getting the same response!!

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Community Concierge

@cdcarrgo   I'm sorry to hear that! Please send a private message with your email address, so we can look into it. Thanks!  Jodee R.  

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Community Concierge

@TomS704194 The AARP Rewards site has been experiencing ongoing intermittent issues and our designated team is working to get them resolved as soon as possible. I sincerely apologize for any inconvenience this has caused, please try again later. 

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Regular Contributor

This was two years ago. Pardon me for being skeptical that management really cares. 

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Periodic Contributor

@AARPJanelleM 

 

It has been more than 2 months since this issue started impacting several of us. To this date, there has been no resolution. You mentioned that you escalated this to a designated team, but no one has reached out to me (or several others who've had this issue). More importantly, NO ONE has received a resolution.

 

In the mean time, we are all losing out on redeeming our points. What more, since you have a one year expiration policy for earned points, we will start losing the points without being able to redeem them.This is just not acceptable.

 

Since the issue started happening after the Baby Depot redemption, your technical team has a starting point or a clue as to how to debug the issue, It cannot be taking them this long to come up a solution.

 

I hope you address this as a priority and provide a solution to ALL OF US. Thanks!

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Super Contributor

@TomS704194 

hi tom

all of this happened after you redeemed the “Baby Depot” gift card, Right ? Sounds like malware attached to that gift card. 
just saying

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Regular Contributor

@AARPJanelleM

This should be enough for the engineers to work on.

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Contributor

Add me to the list of people having problems redeeming anything. I keep getting the dreaded "Unable to process your redemption request" every single time. It has been 6 weeks already. Can your team not find a solution for this? Thank you.

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Community Concierge

@OliverJ677799 Thank you for providing that info. There appears to be a technical issue with your account. I will need to escalate your issue to a specialist who can help you further. Please allow up to 3-5 business days for a response via email. Please let me know if there's anything further I can do!

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Conversationalist

It’s always our account that is the problem yet too many members are reporting this and when will it be fixed?

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Regular Contributor

They said the exact words to me. 

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Contributor

Same issue. Tried everything like clearing cache, cookies, using a different computer etc, Nothing worked. This seems to be more of a server side issue. 

 

For me this issue started after I redeemed the Baby Depot gift card on Sep 7th.  Normally, I receive the gift cards by email with a few minutes. This particular one took several days, which seems to indicate that something went wrong at your end. In addition, I have not been able to use my points to redeem anything since that day. 

 

 

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Periodic Contributor

same here....exactly after baby depot redemption....it's been messed up ever since

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Regular Contributor

Me too. Please resolve! 

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Regular Contributor

Its been 8 weeks. AARP called me and assured me that this was being escalated. Sure! The probelm still exists. Their information systems are IMPOSSIBLE! 

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