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- Re: Error: "Unable to process your redemption requ...
Error: "Unable to process your redemption request"
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Error: "Unable to process your redemption request"
For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.
Can you please look into it?
Thanks.
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@cdcarrgo Thank you for letting me know. Please contact us using an alternate method, so we can look into your AARP Rewards issue further: https://aarp.info/3epCObA - Janelle M.
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@cdcarrgo Let's get to the bottom of this! Please send us a private message with your complete name and mailing address as well as your email address, so I can locate your Rewards account. You may need to enable private messaging, here is an article that will show you how to do that: https://aarp.info/47hWcl7 - Janelle M.
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You can learn how to enable private messaging here: https://aarp.info/47hWcl7
-Ashlyn L
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I also got the same error trying to play the Instant Win game yesterday, however, when I refresh the page to re-play the Instant Win, I get the message that I already played and the points were deducted. It usually happens on the first Instant Win that is played during the day. It's been an on-going issue/error that has been complained about on other threads, but AARP hasn't addressed.
Jodee R: It's an on-going error on AARP's side of the fence. No use checking the member accounts to get the answer. Please pass to the proper channels for tech support to fix. Thanks!
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Hi @AbigailR91368 I'm sorry you're having trouble! Please reach out in a private message with your email address so I can review your AARP Rewards. Thanks! Jodee R.
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I am also getting this error for the last 2 days. This is too wide spread for this to be on our end. Again, this rewards program is failing & no one from aarp administration seems to be worried about how their members are being taken care of, or not in this instance.
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@KatrinaH24649, we appreciate you and everyone who has reported this issue. We're investigating the cause. I've sent you a private message. Thank you! - Diana G.
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Hi @KellyD247799, I'm here to help. May I know what error are you getting? - Diana G.
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@GarrettF163412 I hope you decide to stick with us! There's a technical issue with your AARP Rewards account. I have escalated this for you and someone from our team will contact you with a resolution within 5 days.
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@mattythemaster Thank you for that info. I apologize that you have not heard back regarding your issue. I was able to send this to our next level of support for further assistance. You should hear back within 3-5 days. Please let me know if you have any additional issues with the site, we are here to help.
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Hello everyone 🤗. So what's up with this Instance Win game Error.
( Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience.undefined ) 🤔 . Take your points and no Sorry? I played the Amazon IWG at approximately 3:03 am est Saturday. Can someone please tell me when are new IG items put up on the webpage. Something fishy going on. I'm just saying
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"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679