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Conversationalist

Has Everyone Received Their Redeemed Gift Cards?

I was wondering if anyone who has redeemed points or purchased gift cards recently have received them.   There have been numerous posts on the forum of not receiving the confirmation emails for the gift cards.   If there are still issues with receiving the gift cards, I will wait and hold off purchasing the gift cards until the system is fixed.  Thanks in advance for your replies.

Newbie

Usually how long will they arrive? Thx

Super Contributor

Usually the e-gift cards arrive within a few minutes after completing the transaction. Sometimes a couple of hours. My experience is that if they don't come within a few hours (and I have checked the spam folder of course in case they have strayed there), I need to alert Customer Service. 

Contributor

I didn't receive my Amazon gift card I redeemed on June 1.

Contributor

I have not received my Amazon gift card I redeemed on June !.

Regular Contributor

No

Community Manager
Community Manager

@like92115 - when did you redeem?  Would love to help you if you can either post here I can follow up or call our AARP Rewards customer service at 1-866-451-6305, Weekdays 7am- 11pm ET

AARPTeri
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Community Manager
Community Manager

Yes, everyone should have received their gift cards.  We email them on Friday and did hear back from a few confirming it.  (You can also see they posted on this thread that they received them - https://community.aarp.org/t5/Redemption/Gift-Cards-Never-Showed-Up/m-p/2412327#M3318)

AARPTeri
Conversationalist

It appears most have not confirmed receiving their gift cards, so hopefully, everyone did get them. 

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Trusted Contributor

I'm embarrassed to ask this, but what gift card?

 

Wanjiru Warama
Conversationalist

@WanjirusBits 

 

There are numerous gifts cards on the AARP Rewards redemption page that can be either purchased or redeemed using earned points, however, many people posted that after purchase or redemption of points, they did not receive the e-gift cards.  I was checking to see if the issues have been resolved. before I purchase or redeem my points for the gift cards.

Trusted Contributor

Thank you.

Wanjiru Warama
Regular Contributor

I have always gotten mine almost right away, do a few each month