Carnival gift cards not received

[HarryD847653]

Please help, I’ve reached out to chat and got no where, I purchased 3 carnival gift cards on September 30 and is now October 2nd and they still aren’t here!!

[AARPConsumerCare]

@HarryD847653 It's time to get to the bottom of this, Harry. Please send us a private message with your complete name and mailing address, so we can locate your account. Here is an article that will show you how to activate private messages: https://aarp.info/47hWcl7  - Janelle M.

[HarryD847653]

I have tried to get to a private message with you guys and it won't work 

[AARPConsumerCare]

@HarryD847653 Thanks for getting back to me! Have you had an opportunity to complete the steps to enable your private messages? https://aarp.info/47hWcl7   - Janelle M.

[HarryD847653]

the private message option is not there, it says privacy and kudos no where to turn messaging on

[AARPConsumerCare]

@HarryD847653 I understand. Please chat with us, so we can check on your gift cards and your private message settings. Chat with us here: https://aarp.info/2ThqJxO  - Janelle M.

[HarryD847653]

Reached out to chat got the same crap that they are escalating, is been 3 days still no gift cards!! Not cool at all $1350 and no cards!! Instead just the run around

[AARPConsumerCare]

@HarryD847653 Thanks for letting me know! If our chat team escalated this for you, you can expect to hear back from our team within 3-5 business days once your case is reviewed.  - Janelle M.

[HarryD847653]

Here’s the problem everyone says wait is escalated and now it’s been 5 days and guess what no gift cards and no refund!!! Just $1350 missing!!!

[AARPConsumerCare]

@HarryD847653 I'm terribly sorry for any inconvenience this has caused, Harry. The timeframe to receive a response on an escalation is 3-5 business days to allow our team the time to fully review the case. If it has been more than 5 business days since the escalation was created, please contact us to follow up on it: https://aarp.info/3epCObA  - Janelle M.