Syncing Fitness Tracker with AARP Now to earn Rewards points

[jbear105]

I see that you can sync your fitness tracker to the AARP Now app and earn Rewards points for hitting fitness milestones. However when you drill down to the instructions it says you need v3.20 of the AARP Now app to sync the fitness tracker, yet my Apple App Store only has v3.19. I have AARP support looking into this but wondering if anyone else has been able to find v3.20 and/or sync their fitness tracker (specifically Apple Health on the iPhone).

[ca8047]

Google is blocking the AARP app from Fit data and indicating that it is not safe. The connection worked previously. This issue has certainly cost me points. 

[GregA689526]

Me too.Apple watch to Health app to AARP Now was working then a few months ago it stopped. Had about 18,000 steps again today (golf) not gonna get anything for it.  AARP told me I needed to check with the health app people. They need to stop asking their customers to solve the problem and reach out to different apps. Find out what’s wrong and fix it for us then give us a solution.

[AARPConsumerCare]

I'm sorry to hear you're missing AARP Rewards points, @GregA689526,. I would like to take a look into this. Please send me a private message with your name and email address. Also, have you updated your AARP Now app to the latest version 4.0.7? - Diana G.

[mrssims81]

I am having the same issue. I was earning points with Apple Health synced to AARP. December 29 was last day. I connected with Withings in January.  That worked for an hour. I can not sync either now. I have used CHAT. No luck I called. No luck. I have deleted AARP app many times, and reloaded and updated it. I have had no success. I walk at least 5000 steps a day. No rewards. It’s very frustrating. 

[JulieR535052]

I am having the same issue 

[AARPJanelleM]

@JulieR535052 Thanks for letting us know. Please check out the troubleshooting steps for your specific device here: https://aarp.info/3v19IpI

[mrssims81]

I’ve tried those steps. They do not work. Have you actually worked with someone having the issue and seen that the steps do not work? 

[AARPConsumerCare]

Hi mrssims81. Thanks for trying to the troubleshooting provided in the article. Can you please private message us with your email address, so we can take a look at your account for you? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[LisaK907616]

FYI, That link returns just a blank page. 

[AARPJanelleM]

@LisaK907616 Hey Lisa, try this direct link to the article: https://help.aarp.org/s/article/fitness-tracker-missing-rewards

[DeborahW645342]

Yes. I and my cousin have the same problem.  Everything was syncing until January 2022. I called AARP and went thru all their ideas which I already tried on my own—-AARP ideas did not work.  I called FITBIT and they said it is an AARP PROBLEM.

Sadly, my cousin, a member since 2020 synced her FITBIT 2 years ago and is still waiting for rewards credit.  With my urging she wrote AARP  5 days ago and is still waiting for a solution.

I don’t think AARP has a clue on how to resolve this issue.  Checking GOOGLE you see loads of complaints.

AARP has a good idea with linking FITBIT to rewards—- they don’t know how to implement.

[AARPJanelleM]

@DeborahW645342 Hi Deborah, what troubleshooting steps have you completed? Have you had an opportunity to check out the Fitbit Support site for more help? https://help.fitbit.com/articles/en_US/Help_article/1866/

[jko1936]

Your app is not working,  Can't even access it through Web page. Really feel I'm paying money for nothing

[AARPJanelleM]

Thank you for reaching out. The AARP Now app is up and working properly. Are you getting an error when you try to access the app? 

[ekent]

I have tried syncing Fitbit, Google Fit, and Apple Heart neither works. I never see any of these apps in my account. Fitbit associates stated that AARP should look into it this.

[AARPJodeeR]

@ekent  What steps have you taken? I would choose 1 device to sync. Log into your Rewards account then go to Earn to select Sync a fitness tracker. Select the one you're using. After you've done that - separately, go into the fitness tracker app and give it permission to share data with AARP Rewards. https://aarp.info/3emKZ8q

[DeborahW645342]

Done that. It does not work. Sorry. 😢 

[ekent]

My Fitbit does not appear in AARP, nor Googlefit, nor Apple Heart and I have tried everything that has been suggested. Fitbit associates stated that AARP should look into this.

[ekent]

Fitbit rewards still does not appear in my rewards. 

[AARPJanelleM]

@ekent Please check out the troubleshooting steps for your fitness tracker: https://help.aarp.org/s/article/fitness-tracker-missing-rewards

[DeborahW645342]

They don’t work.

[AlanS430929]

I have synced my fitbit with the rewards program and double checked with my fitbit dashboard that it is connected. I received the 500 points for syncing but I have been doing 10,000 steps a day and nothing is being registered in my rewards account

[AARPJodeeR]

Hi Alan, I also see that you received 750 points for syncing your Fitbit. I recommend that you restart your phone and make sure your bluetooth is on when you are walking so it can track you. What brand of phone are you using or mobile device? Are you using the AARP Now mobile app? Here is a link to the FitBit support page also. Let me know if you get it resolved and if not, I can escalate the issue. 

[LauraW242269]

I'm trying to connect my Google Fit to the app, it lists it as an option, but it's not working, there's no option on Google Fit to connect to the app and when I click on it in the app, it doesn't list it as an option...

and when I click on it on the website, it says I have to download the AARP app, which I did....

[AARPDianaG]

@LauraW242269 the Google Fit tracker is not fully ready to be synced with AARP Rewards, so that's why you had an issue today. It will be up and running soon, so stay tuned.

If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.

[TYPHARMD]

Help! I have an iPhone and I downloaded the AARP Now app but I can't figure out how to sync the fitness tracker. Do I go through the Health App on my phone or through the AARP app? I can't find any options!

[WellsBeadlingBravo]

Did you ever get yours working? I got mine synced somehow and it was working great until August 20. Then it quit. I've emailed AARP, done chats, and called but no one has helped. 

Cynthia Bravo

XXXXXX@XXXX.com

[NannaJ591701]

It happened to me too. AARP doesn't know what it is. I am stuck.

[AARPJanelleM]

@NannaJ591701 Thanks for reaching out. Please provide me with some details about the issue that you're having and I will do my best to assist!