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Re: Sorry, no points this time

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Message 1 of 20

Hello @al45009948

 

I've gotten the message numerous times now, and I verify that I did receive points as @ralmon (Ray).  More problems to deal with without fixes😢. Stay safe😊

 

Have a Blessed & Safe Day

Marylin

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Re: Sorry, no points this time

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@al45009948 

I always verify if I get my points by right-clicking the AARP logo on the top of the page, and opeing in a new tab or window. The Rewards points in that new tab/window tends to be updated to the correct current state.

 

The 2 videos I mentioned in my previous consistently gave me no points. I never went back to them again. Luckily, there are more than enough videos to view that are less than 2 minutes, if one doesn't want to waste too much time.

 

Cheers,
Ray

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Re: Sorry, no points this time

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Message 3 of 20
  • I've reported this problem to AARP REWARDS and they keep saying I've received my points ,but each time I watch some of Her videos it says Sorry No Points. 
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Re: Sorry, no points this time

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Message 4 of 20

@ralmon 

Hello Ray,

I hope that was the first and last time for thatSmiley LOL

 

Have a Blessed Day

Marylin

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Re: Sorry, no points this time

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Message 5 of 20

Hi Marylin  @mi4090 

 

I haven't seen the error since I started avoiding those specific two videos. I'm back to the occasional 1 or 3 random videos that simply fail to give points but can be refreshed.

 

I did notice that if my laptop is on battery power instead of plugged in, there is a higher chance of some video flakiness. I suspect the laptop's CPU goes to a lower power state and can't easily keep up with the video stress.

 

I can't even imagine doing this on a device with less memory and slower processor, like a tablet or phone. It probably would take hours to accomplish what I can do in 15 to 30 minutes. Oh well, this trusty 6yr old Windows 8.1 laptop still gets the job done.

 

Cheers,

Ray

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Re: Sorry, no points this time

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Message 6 of 20

Hello @ralmon 

Ray got the same error message today but with different video, has it been fixed for you?

 

Have a Blessed Day

Marylin


 

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Re: Sorry, no points this time

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Message 7 of 20

@AARPJessicaT 

 

today, the same 2 videos show that same behavior: upon completion I get the "Sorry" message, and a page refresh shows the videos as completed, but no points.

aarp-vid1-nopoints.JPG

 

 

aarp-vid2-nopoints.JPG

 

As of today, they are out of my rotation. Luckily, there are some Beginner Yoga videos with only half the running time, yet still useful and informative.

 

Cheers,

Ray

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Re: Sorry, no points this time

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Message 8 of 20

@AARPJessicaT 

Same issue again today: same 2 videos give me "Sorry, no points at this time" error, showing the 300 points badge. Upon page refresh of the respective videos, the badges turn into completion checkmarks, but no points given (No worries, by the time you see this I'll probably have maxed with other activities)

 

The 2 videos are:

"3 Easy Moves for Stronger Knees - AARP"
https://videos.aarp.org/detail/videos/health/video/5426021284001/3-easy-moves-for-stronger-knees---a...

 

"Improve Arch Support With These 3 Moves - AARP"
https://videos.aarp.org/detail/videos/health/video/5426050120001/improve-arch-support-with-these-3-m...

 

Cheers,

Ray

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Re: Sorry, no points this time

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Message 9 of 20

@AARPJessicaT 

 

This "Sorry, no points this time" issue seems to persist. 2 videos (Denise Austin videos, coincidentally) gave me that message today while still showing the 300 point badge.  Then, upon refresh, their badges converted to checkmarks as if completed. My calculation showed that was not the case, as I was 600 short at the time.

 

Moving on, I loaded 2 other unwatched videos and was able to receive their 2 x 300 points. The rest of the activities continued without issue to max.

 

Thanks,

Ray

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Message 10 of 20

@ralmon 

After you reach max you can enter continuous promo codes for a 100 pts.

 

Have a Blessed Day

Marylin

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