Reply
Highlighted
Valued Social Butterfly
0
Kudos
63
Views

Re: Sorry, no points this time

63 Views
Message 1 of 20

Hello @al45009948

 

I've gotten the message numerous times now, and I verify that I did receive points as @ralmon (Ray).  More problems to deal with without fixes😢. Stay safe😊

 

Have a Blessed & Safe Day

Marylin

Report Inappropriate Content
0
Kudos
63
Views
Highlighted
Frequent Social Butterfly
0
Kudos
74
Views

Re: Sorry, no points this time

74 Views
Message 2 of 20

@al45009948 

I always verify if I get my points by right-clicking the AARP logo on the top of the page, and opeing in a new tab or window. The Rewards points in that new tab/window tends to be updated to the correct current state.

 

The 2 videos I mentioned in my previous consistently gave me no points. I never went back to them again. Luckily, there are more than enough videos to view that are less than 2 minutes, if one doesn't want to waste too much time.

 

Cheers,
Ray

Report Inappropriate Content
0
Kudos
74
Views
Highlighted
Bronze Conversationalist
0
Kudos
88
Views

Re: Sorry, no points this time

88 Views
Message 3 of 20
  • I've reported this problem to AARP REWARDS and they keep saying I've received my points ,but each time I watch some of Her videos it says Sorry No Points. 
Report Inappropriate Content
0
Kudos
88
Views
Highlighted
Valued Social Butterfly
0
Kudos
478
Views

Re: Sorry, no points this time

478 Views
Message 4 of 20

@ralmon 

Hello Ray,

I hope that was the first and last time for thatSmiley LOL

 

Have a Blessed Day

Marylin

Report Inappropriate Content
0
Kudos
478
Views
Highlighted
Frequent Social Butterfly
0
Kudos
501
Views

Re: Sorry, no points this time

501 Views
Message 5 of 20

Hi Marylin  @mi4090 

 

I haven't seen the error since I started avoiding those specific two videos. I'm back to the occasional 1 or 3 random videos that simply fail to give points but can be refreshed.

 

I did notice that if my laptop is on battery power instead of plugged in, there is a higher chance of some video flakiness. I suspect the laptop's CPU goes to a lower power state and can't easily keep up with the video stress.

 

I can't even imagine doing this on a device with less memory and slower processor, like a tablet or phone. It probably would take hours to accomplish what I can do in 15 to 30 minutes. Oh well, this trusty 6yr old Windows 8.1 laptop still gets the job done.

 

Cheers,

Ray

Report Inappropriate Content
0
Kudos
501
Views
Valued Social Butterfly
0
Kudos
515
Views

Re: Sorry, no points this time

515 Views
Message 6 of 20

Hello @ralmon 

Ray got the same error message today but with different video, has it been fixed for you?

 

Have a Blessed Day

Marylin


 

Report Inappropriate Content
0
Kudos
515
Views
Highlighted
Frequent Social Butterfly
1
Kudos
594
Views

Re: Sorry, no points this time

594 Views
Message 7 of 20

@AARPJessicaT 

 

today, the same 2 videos show that same behavior: upon completion I get the "Sorry" message, and a page refresh shows the videos as completed, but no points.

aarp-vid1-nopoints.JPG

 

 

aarp-vid2-nopoints.JPG

 

As of today, they are out of my rotation. Luckily, there are some Beginner Yoga videos with only half the running time, yet still useful and informative.

 

Cheers,

Ray

Report Inappropriate Content
1
Kudos
594
Views
Highlighted
Frequent Social Butterfly
0
Kudos
612
Views

Re: Sorry, no points this time

612 Views
Message 8 of 20

@AARPJessicaT 

Same issue again today: same 2 videos give me "Sorry, no points at this time" error, showing the 300 points badge. Upon page refresh of the respective videos, the badges turn into completion checkmarks, but no points given (No worries, by the time you see this I'll probably have maxed with other activities)

 

The 2 videos are:

"3 Easy Moves for Stronger Knees - AARP"
https://videos.aarp.org/detail/videos/health/video/5426021284001/3-easy-moves-for-stronger-knees---a...

 

"Improve Arch Support With These 3 Moves - AARP"
https://videos.aarp.org/detail/videos/health/video/5426050120001/improve-arch-support-with-these-3-m...

 

Cheers,

Ray

Report Inappropriate Content
0
Kudos
612
Views
Highlighted
Frequent Social Butterfly
0
Kudos
643
Views

Re: Sorry, no points this time

643 Views
Message 9 of 20

@AARPJessicaT 

 

This "Sorry, no points this time" issue seems to persist. 2 videos (Denise Austin videos, coincidentally) gave me that message today while still showing the 300 point badge.  Then, upon refresh, their badges converted to checkmarks as if completed. My calculation showed that was not the case, as I was 600 short at the time.

 

Moving on, I loaded 2 other unwatched videos and was able to receive their 2 x 300 points. The rest of the activities continued without issue to max.

 

Thanks,

Ray

Report Inappropriate Content
0
Kudos
643
Views
Highlighted
Valued Social Butterfly
0
Kudos
710
Views

Re: Sorry, no points this time

710 Views
Message 10 of 20

@ralmon 

After you reach max you can enter continuous promo codes for a 100 pts.

 

Have a Blessed Day

Marylin

Report Inappropriate Content
0
Kudos
710
Views
cancel
Showing results for 
Search instead for 
Did you mean: 
Users
Announcements

AARP Coronavirus Call-in Event

AARP will host a weekly, live Coronavirus Information Tele-Town Hall on Thursdays at 1 pm (ET). Learn more on AARP's Coronavirus Tele-Town Hall page and join us each week for the latest information.

Calling is toll-free. During the 90-minute live event, government experts will answer your questions and address health concerns related to COVID-19.