I called 9/13 said report was made usual 3-5 business days. Called back this am first was told no report made than was told Friday it was "escalated to a supervisor" another 3-5 days. If you do get an email for any reason it is an automated general response. So much for customer service. I'm paid thru 10-31 and after 14+ years will not renew. It is almost impossible to redeem monthly points so they "expire" Whole program screws their members. AARP = Another Associated Ripoff Program in my opinion.
I am having the same problem since Sept 1 also. I have contacted them via Twitter. Their latest response is: "We are working to resolve this issue. You may try using an incognito window. If the issue persists, please try again later. We apologize for the inconvenience. -BW"
I've been calling them everyday for the past week, very frustrating indeed, 14 days and they don't seem to have a fix for this is pretty lousy. I can log in to the rewards page but that's about it, no earning or redeeming is possible, keeps telling "my session has expired and please log in and refresh". All I know is that they will owe me lots of points once this is resolved since I can't earn my 7,500 daily max points.
This is the error I get for the past two weeks when trying to redeem points "We apologize for the inconvenience, your session has expired. Please login to proceed." Back around Sept 5th they did give me 3 days worth of max points (7,500 X 3)
AARP's reply to me letting them know Incognito didn't work: "Thanks for getting back to us. We will continue working to resolve the issue and apologize for the inconvenience. If I can answer anything about membership or benefits, I'm always here to help! -Brittney W."
I called today and talked to Mike in AARP Rewards. I was told this is a "known problem" and I should try it again later today or tomorrow. I should also "clear my history for the past 2 weeks" (because it worked so well the first time I did it). Sorry if I don't have a lot of faith in this "solution". ☹️
@rharper10 I sent you a private message with more info. You can find your community inbox when you scroll to the top of this page and find the "My Profile" button then locate the envelope to the left of that button. Click the envelope icon to be taken to your private messages.
@a862639l We had a site outage that was resolved on September 1. Please try logging out of the site, clear your browser's cache and cookies, make sure your browser is up to date, and log back in. Our help article discusses accepted browsers and steps to complete this troubleshooting: https://help.aarp.org/s/article/site-issues
If the troubleshooting above does not resolve the issue, please let me know exactly what is happening when you try to earn or redeem. Are you getting an error message? Are you able to log in? etc. Thank you!
@a862639l Let's get to the bottom of this. I have sent your complaint about the site to our escalations team so they can look into your earn and redeem issues. Please allow up to 3-5 days for a response via email.