GLOSE E BOOK REDEMPTION

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GLOSE E BOOK REDEMPTION

ORDERED EBOOK 12/9; RECEIVED 'INVALID' REDEMPTION CODE.

Have spoken to at least 4 AARP agents via phone - one promised I would get new code via email - never happened. Opened accnt with Glose but no reply about problem after 3 attempts. Apparently AARP can't 'fix' problem either and said my 16,000 pts can't be returned to my account of 15 years. Anybody else have problem?? Would appreciate any advice. JJG

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@j604956g I'm terribly sorry for the issue you're experiencing with your e book. We were able to escalate this for you on Dec 16 and you can expect to hear back from our escalations team within 3-5 business days.

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