Unable to Redeem, error every time

[DET951851]

Every time I try to redeem and get a gift card I get an error on the payment processing.  I have tried different browsers, different devices, different cards and it errors out every single time.  The address is 100% correct and matches.  When it tries to use the Google verification method through chrome browser, I see the $1 auth transaction is successful.  

[DET951851]

It's a new day, but the same old error message. Had no problem taking my money for the membership dues! 😡

[AARPJanelleM]

@DET951851 I'm terribly sorry to hear about this error! AARP Rewards participants will encounter this message when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. I updated the format of your name to no longer show in all caps on your membership. This may have been triggering the mismatch. 

[DET951851]

I've tried uppercase and lowercase and every combination in between for my name and my address. With and without middle initial. Not sure what other combination I could try. I cannot even fathom capitalization even being a factor in matching. 

I even tried Paypal and that failed!

[AARPJanelleM]

@DET951851 Thank you for that info! Have you had an opportunity to call the phone # on the error message for assistance? If you are needing further help, please feel free to send me a private message with more info. Steps to send a private message can be found here: How do I send a private message