Redemption causes this error, "Unable to process your redemption request"

[a170760g]

This occurs on 2 different browsers & the app on my Android phone. It occurs for both Sweepstakes & Instant Win items. Error is: "Unable to process your redemption request".

Repro:

1. Go to redemptions page

2. Click on an "Instant Win" - also true for Sweepstakes item with similar steps

3. Click on "Redeem and Spin"

4. Error given is "! Unable to process your redemption request" - see attached snippet

This happens for all "Instant Win" & Sweepstakes items I have tried.

Several other people are having this issue, see posts where the date is 10-30-2024: https://community.aarp.org/t5/Redemption/Error-quot-Unable-to-process-your-redemption-request-quot/m...

Thanks, Andy

Thanks,

Andy

[SeanK1]

I replied, but I'll give them a call tomorrow too.

[AARPConsumerCare]

@SeanK  I understand the frustration! I've sent you a private message. Thank you!  Jodee R.  

[sc5886282]

Same answer, but not fix anything

[SeanK1]

I got a reply via email this afternoon, but they acted like the issue was fixed which it isn't.

[a170760g]

I just put in a service request through Chat for this. It has now been escalated - as someone said, that's an up to 5 business day wait. If people can put in some more chat requests, that likely will help. Feel free to copy my repro steps, et al.

-Andy

[a170760g]

Update: I did not receive any help on this within 5 business days. I contacted a service rep in chat who looked it up & saw no updates in their system. They put a note in the escalation & now I have to wait another 5 business days for an answer. Wow, this is frustrating!

Has anyone had their account fixed?

[AARPConsumerCare]

I apologize for the delay and the frustration this has caused, @a170760g. Our escalations team is still working on it and will reach out with updates as soon as possible. We appreciate your patience. - Daniela R. 

[RenateW69623]

I got an email on Thursday saying "Our technical team has completed their review. You access was restored and should now be able to redeem points if the Rewards program guidelines are followed."  I logged on and was able to play the Instant Wins and Sweepstakes.  But then when I tried on Friday, the error was back.

[a170760g]

Sorry to hear that. It would be great if they would post updates so we can see where they're at. I'm guessing we are a small percentage of the people that actually have the issue.

[KatieK813364]

Count me as well.

[shamit]

You can add me and my husband to the list of people unable to play the instant wins or enter the sweepstakes.  And we are on different computers and different browsers.  

As always it isn't a problem with their site.  They always blame us.  Sure seems as though there are a lot of accounts with the same problem, all at the same time.  

[AARPConsumerCare]

I can understand your frustration, @shamit. Please check your private message, I'd like to take a look into this for you. - Diana G.

[jserramcorder]

When I chatted with AARP this morning about it, they said they would put in a ticket and it may take 5 days to resolve!  And to top it off, they said it was an issue with my account!  I asked them if others reported this, of course the answer was no.  Here is my ammunition for my Follow-up call tomorrow morning.  And the new month and new awards are less than 24 hours away…

[a170760g]

Thanks for putting a ticket in on this!

[RenateW69623]

Same problem for me.  But if it is our accounts that are screwed up, everyone who has this problem may need to have a ticket created to fix it (assuming they even can fix it).

[Nadja7]

         I am unable to play instant win games as well!

[AARPConsumerCare]

@Nadja7 So sorry to hear this is happening! Are you getting the "Unable to process your redemption request" error? I sent you a private message to look into this further. I look forward to hearing back from you!  - Janelle M.

[Nadja7]

Yes, I just saw the private message.

[SeanK1]

Same here

[dv48813549]

same