Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[MarcS494910]

That last message was seven moths ago. This thread got started two years ago. I guess the IT managers can wait out our life expectancy and save themselves the terrific strain of analyzing and fixing this persistent bug. 

[AARPConsumerCare]

Hi @KellyD247799, I'm here to help. May I know what error are you getting? - Diana G.

[GarrettF163412]

I am experiencing this currently if not resolved I see no reason to renew.

[AARPJanelleM]

@GarrettF163412  I hope you decide to stick with us! There's a technical issue with your AARP Rewards account. I have escalated this for you and someone from our team will contact you with a resolution within 5 days. 

[MarcS494910]

Same issue consistently. Can you fix my account? 

[GarrettF163412]

@AARPJanelleM 

[mattythemaster]

I'm also experiencing this issue. I've talked to a representative a while ago, and told to wait 3-5 days for a reply. Never did receive that reply! 

[AARPJanelleM]

@mattythemaster Thank you for that info. I apologize that you have not heard back regarding your issue. I was able to send this to our next level of support for further assistance. You should hear back within 3-5 days. Please let me know if you have any additional issues with the site, we are here to help. 

[JoLo49]

I'm still getting this error in December on Instant Win games with "experiencing technical difficulties and to try later".  Also, the black dash board showing total points earned is blank and dollar savings is "undefined".

[al45009948]

Hello everyone 🤗. So what's up with this Instance Win game Error.

( Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience.undefined ) 🤔 . Take your points and no Sorry? I played the Amazon IWG at approximately 3:03 am est Saturday. Can someone please tell me when are new IG items put up on the webpage. Something fishy going on. I'm just saying 

[KellytheBelly]

Same. The error is happening with Sweeps, too.

Well, it is the weekend. lol

(no, I don't think it's funny, but this always happens over the weekend. 🙄)

[PaulineC593962]

Have you gotten any resolution to this yet?

[PaulineC593962]

Has anyone received any resolution to this issue?

[MarcS494910]

Calls with promises but no resolution. 

[AdaP378517]

No, I spoke to several people from the AARP rewards program but the problem still exists. They are sending the information to the engineering department. The problem started in September and I would really like it to be resolved. 

[jserramcorder]

September?  I guess mine on October 30 is a new thing!  And of course they keep giving me the 5 day window which now has doubled with no change.  Suggested I was not following the rules but gave others this same reply so they have a lot of canned answers but no fix. Asked them for specifics on rules but no answer BECAUSE IT ISNT THE PROBLEM.

[r767831w]

Yes, I am so sick of this endless round of escalations leading nowhere.  If this isn't resolved soon, I'm going to start filing complaints with government agencies and other consumer protection services.  This is fraud, pure and simple.

[SomeSwimmer]

Same here but I don’t know what rule I broke.  I  got an email saying the case is closed.  I asked what rule I broke but got the same email again saying the case is closed.   So, as I understand it, we are permanently banned.  I have removed the automatic renewal from my account as well as deleted the apps from my phone and tablet because, apparently, my case is closed and there is no recourse.  

[jserramcorder]

I spoke with rewards again yesterday since the phone number the new rep provided is not working.  I got the rewards rep to confirm I was not breaking any rules yet my account will not let me redeem, just earn.  Scary if they won’t communicate with members.  Since they switched reps on me my five days starts over, plus even if all they do is acknowledge that they are working on your case, it seems each time they reply but not necessarily resolve, the 5 days starts over.  I think I am on my 3rd or 4th cycle…

[SomeSwimmer]

I decided to check this morning and I am now able to redeem my rewards!  I knew I didn’t break any rules and could not understand.  Hopefully, yours will be working today, too.

[SomeSwimmer]

Please let us know if you get it worked out.  I did not cheat and wouldn’t even know how to cheat on redeeming my rewards.  I resent very much the email that I got from them.

[cdcarrgo]

Not so. Still getting the same response!!

[AARPConsumerCare]

@cdcarrgo   I'm sorry to hear that! Please send a private message with your email address, so we can look into it. Thanks!  Jodee R.  

[AARPJanelleM]

@TomS704194 The AARP Rewards site has been experiencing ongoing intermittent issues and our designated team is working to get them resolved as soon as possible. I sincerely apologize for any inconvenience this has caused, please try again later. 

[MarcS494910]

This was two years ago. Pardon me for being skeptical that management really cares. 

[TomS704194]

@AARPJanelleM 

It has been more than 2 months since this issue started impacting several of us. To this date, there has been no resolution. You mentioned that you escalated this to a designated team, but no one has reached out to me (or several others who've had this issue). More importantly, NO ONE has received a resolution.

In the mean time, we are all losing out on redeeming our points. What more, since you have a one year expiration policy for earned points, we will start losing the points without being able to redeem them.This is just not acceptable.

Since the issue started happening after the Baby Depot redemption, your technical team has a starting point or a clue as to how to debug the issue, It cannot be taking them this long to come up a solution.

I hope you address this as a priority and provide a solution to ALL OF US. Thanks!

[BillD916633]

@TomS704194 

hi tom

all of this happened after you redeemed the “Baby Depot” gift card, Right ? Sounds like malware attached to that gift card. 
just saying

[SutC629196]

@AARPJanelleM

This should be enough for the engineers to work on.

[OliverJ677799]

Add me to the list of people having problems redeeming anything. I keep getting the dreaded "Unable to process your redemption request" every single time. It has been 6 weeks already. Can your team not find a solution for this? Thank you.

[AARPJanelleM]

@OliverJ677799 Thank you for providing that info. There appears to be a technical issue with your account. I will need to escalate your issue to a specialist who can help you further. Please allow up to 3-5 business days for a response via email. Please let me know if there's anything further I can do!