Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[JamesE921241]

Getting this error, it seems more widespread than AARP thinks, please advise

[SatinM165610]

 I am getting this error now.  So who needs to look into it?

Error: "Unable to process your redemption request"

[AARPConsumerCare]

You can learn how to enable private messaging here: https://aarp.info/47hWcl7
-Ashlyn L

[SatinM165610]

Hi Ashlyn, I do not have a private msg tab.  

[JoLo49]

I also got the same error trying to play the Instant Win game yesterday, however, when I  refresh the page to re-play the Instant Win, I get the message that I already played and the points were deducted.  It usually happens on the first Instant Win that is played during the day.  It's  been an on-going issue/error that has been complained about on other threads, but AARP hasn't addressed.

Jodee R:    It's an on-going error on AARP's side of the fence.  No use checking the member accounts to get the answer.  Please pass to the proper channels for tech support to fix.  Thanks!

[AbigailR91368]

Having the exact same problem and its 2 years from when you made your post

[AARPConsumerCare]

Hi @AbigailR91368 I'm sorry you're having trouble! Please reach out in a private message with your email address so I can review your AARP Rewards. Thanks!  Jodee R. 

[KatrinaH24649]

I am also getting this error for the last 2 days. This is too wide spread for this to be on our end. Again, this rewards program is failing & no one from aarp administration seems to be worried about how their members are being taken care of, or not in this instance.

[KellyD247799]

This issue has been going on for months now. Ever since I got the AARP membership. Please help

[AARPConsumerCare]

Hi @KellyD247799, I'm here to help. May I know what error are you getting? - Diana G.

[GarrettF163412]

I am experiencing this currently if not resolved I see no reason to renew.

[AARPJanelleM]

@GarrettF163412  I hope you decide to stick with us! There's a technical issue with your AARP Rewards account. I have escalated this for you and someone from our team will contact you with a resolution within 5 days. 

[MarcS494910]

Same issue consistently. Can you fix my account? 

[GarrettF163412]

@AARPJanelleM 

[mattythemaster]

I'm also experiencing this issue. I've talked to a representative a while ago, and told to wait 3-5 days for a reply. Never did receive that reply! 

[AARPJanelleM]

@mattythemaster Thank you for that info. I apologize that you have not heard back regarding your issue. I was able to send this to our next level of support for further assistance. You should hear back within 3-5 days. Please let me know if you have any additional issues with the site, we are here to help. 

[JoLo49]

I'm still getting this error in December on Instant Win games with "experiencing technical difficulties and to try later".  Also, the black dash board showing total points earned is blank and dollar savings is "undefined".

[al45009948]

Hello everyone 🤗. So what's up with this Instance Win game Error.

( Sorry, we are experiencing longer than expected delays in your point redemption, but your transaction is confirmed. Please check your transaction history in a couple of minutes. Thank you for your patience.undefined ) 🤔 . Take your points and no Sorry? I played the Amazon IWG at approximately 3:03 am est Saturday. Can someone please tell me when are new IG items put up on the webpage. Something fishy going on. I'm just saying 

[KellytheBelly]

Same. The error is happening with Sweeps, too.

Well, it is the weekend. lol

(no, I don't think it's funny, but this always happens over the weekend. 🙄)

[PaulineC593962]

Have you gotten any resolution to this yet?

[PaulineC593962]

Has anyone received any resolution to this issue?

[MarcS494910]

Calls with promises but no resolution. 

[AdaP378517]

No, I spoke to several people from the AARP rewards program but the problem still exists. They are sending the information to the engineering department. The problem started in September and I would really like it to be resolved. 

[AARPJanelleM]

@TomS704194 The AARP Rewards site has been experiencing ongoing intermittent issues and our designated team is working to get them resolved as soon as possible. I sincerely apologize for any inconvenience this has caused, please try again later. 

[TomS704194]

@AARPJanelleM 

It has been more than 2 months since this issue started impacting several of us. To this date, there has been no resolution. You mentioned that you escalated this to a designated team, but no one has reached out to me (or several others who've had this issue). More importantly, NO ONE has received a resolution.

In the mean time, we are all losing out on redeeming our points. What more, since you have a one year expiration policy for earned points, we will start losing the points without being able to redeem them.This is just not acceptable.

Since the issue started happening after the Baby Depot redemption, your technical team has a starting point or a clue as to how to debug the issue, It cannot be taking them this long to come up a solution.

I hope you address this as a priority and provide a solution to ALL OF US. Thanks!

[BillD916633]

@TomS704194 

hi tom

all of this happened after you redeemed the “Baby Depot” gift card, Right ? Sounds like malware attached to that gift card. 
just saying

[SutC629196]

@AARPJanelleM

This should be enough for the engineers to work on.

[OliverJ677799]

Add me to the list of people having problems redeeming anything. I keep getting the dreaded "Unable to process your redemption request" every single time. It has been 6 weeks already. Can your team not find a solution for this? Thank you.

[AARPJanelleM]

@OliverJ677799 Thank you for providing that info. There appears to be a technical issue with your account. I will need to escalate your issue to a specialist who can help you further. Please allow up to 3-5 business days for a response via email. Please let me know if there's anything further I can do!