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- Re: Redemption causes this error, "Unable to proce...
Redemption causes this error, "Unable to process your redemption request"
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Redemption causes this error, "Unable to process your redemption request"
This occurs on 2 different browsers & the app on my Android phone. It occurs for both Sweepstakes & Instant Win items. Error is: "Unable to process your redemption request".
Repro:
1. Go to redemptions page
2. Click on an "Instant Win" - also true for Sweepstakes item with similar steps
3. Click on "Redeem and Spin"
4. Error given is "! Unable to process your redemption request" - see attached snippet
This happens for all "Instant Win" & Sweepstakes items I have tried.
Several other people are having this issue, see posts where the date is 10-30-2024: https://community.aarp.org/t5/Redemption/Error-quot-Unable-to-process-your-redemption-request-quot/m...
Thanks, Andy
Thanks,
Andy
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I just put in a service request through Chat for this. It has now been escalated - as someone said, that's an up to 5 business day wait. If people can put in some more chat requests, that likely will help. Feel free to copy my repro steps, et al.
-Andy
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Update: I did not receive any help on this within 5 business days. I contacted a service rep in chat who looked it up & saw no updates in their system. They put a note in the escalation & now I have to wait another 5 business days for an answer. Wow, this is frustrating!
Has anyone had their account fixed?
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I got an email on Thursday saying "Our technical team has completed their review. You access was restored and should now be able to redeem points if the Rewards program guidelines are followed." I logged on and was able to play the Instant Wins and Sweepstakes. But then when I tried on Friday, the error was back.
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You can add me and my husband to the list of people unable to play the instant wins or enter the sweepstakes. And we are on different computers and different browsers.
As always it isn't a problem with their site. They always blame us. Sure seems as though there are a lot of accounts with the same problem, all at the same time.
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When I chatted with AARP this morning about it, they said they would put in a ticket and it may take 5 days to resolve! And to top it off, they said it was an issue with my account! I asked them if others reported this, of course the answer was no. Here is my ammunition for my Follow-up call tomorrow morning. And the new month and new awards are less than 24 hours away…
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