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- Redemption causes this error, "Unable to process y...
Redemption causes this error, "Unable to process your redemption request"
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Redemption causes this error, "Unable to process your redemption request"
This occurs on 2 different browsers & the app on my Android phone. It occurs for both Sweepstakes & Instant Win items. Error is: "Unable to process your redemption request".
Repro:
1. Go to redemptions page
2. Click on an "Instant Win" - also true for Sweepstakes item with similar steps
3. Click on "Redeem and Spin"
4. Error given is "! Unable to process your redemption request" - see attached snippet
This happens for all "Instant Win" & Sweepstakes items I have tried.
Several other people are having this issue, see posts where the date is 10-30-2024: https://community.aarp.org/t5/Redemption/Error-quot-Unable-to-process-your-redemption-request-quot/m...
Thanks, Andy
Thanks,
Andy
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@RandyK116611 Thank you for letting us know! Let me check on your account. Please send me a private message with your full name, mailing address and email address, so I can look into your account. You may need to enable your private messages first, here is an article with steps to do that: https://aarp.info/47hWcl7. - Janelle M.
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Why do the reps here keep responding to individual messages as though this is an isolated problem specific to certain people? There are dozens of messages about this! The same thing is happening to me. Obviously something is wrong centrally, and it needs to be fixed from there, not through individual accounts.
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@Nadja7 I'm sorry you're still having this issue. We will need to look into your account and create an escalation for our designated team to assist if needed. Please respond to my private message when you have a moment, and I'll be able to investigate this further. - Janelle M.
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Hello VanessaH806096, I'm so sorry to hear you're having issues with redeeming your AARP rewards points and receiving those errors. You can chat in with us to take a look at your AARP rewards account to see what the issue is. You can also call AARP Rewards directly at 1-866-451-6305. I apologize for the inconvenience. -Stephanie M.
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Hi,
Sorry to hear you're having the same issues. You can call or chat to get a service rep to help you. They need to create a service request (ticket) escalating to a specialist. The first person you talk to likely cannot actually resolve this for you. Unfortunately, they don't appear to know what this problem is.
Best to you, Andy
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I just completed the Extra Credit items for Nov. 2024 (with the usual fails on giving points for things completed) and I cannot get any gift cards! Same error for them as indicated above. Also, it took 50+ tries just to get the gift card to come up for trying to redeem without an error. This is so frustrating!
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I just put in a service request through Chat for this. It has now been escalated - as someone said, that's an up to 5 business day wait. If people can put in some more chat requests, that likely will help. Feel free to copy my repro steps, et al.
-Andy
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You can add me and my husband to the list of people unable to play the instant wins or enter the sweepstakes. And we are on different computers and different browsers.
As always it isn't a problem with their site. They always blame us. Sure seems as though there are a lot of accounts with the same problem, all at the same time.
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When I chatted with AARP this morning about it, they said they would put in a ticket and it may take 5 days to resolve! And to top it off, they said it was an issue with my account! I asked them if others reported this, of course the answer was no. Here is my ammunition for my Follow-up call tomorrow morning. And the new month and new awards are less than 24 hours away…
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"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679