For the past 2 days, I have used 50 points for a chance at the Daily Deal, and 1,000 points for a sweepstakes entry. All 4 times, I have gotten a message that said "an error occurred, refresh my browser and try again." Well, I did that, and then I get the message about "coming back tomorrow to try again." But, when I check my redemption history, it shows I've lost 2,100 points to these entries, but it doesn't show that I actually got the entries. What's the deal here, AARP?
@a170938b I was able to review your AARP Rewards account and I see your $10 Walmart Gift Card instant win play for today did not win. You are welcome to ask us on here or if you'd prefer to give us a call, we can be reached at 888 687 2277. We appreciate your understanding and I'm always here to help if you need anything further.
Thanks for reaching out! You will see a real time message indicating that you've won or lost when you redeem points to play a daily instant win. To check your total number of sweepstakes entries, please visit your transaction history and set the filter to 'Redemptions'. That will show you how many sweepstakes redemptions you've made toward entries into the sweepstakes. We are always here to help!
Exactly right. Janelle, your our explanation is way off base. We don't get the "Sorry, try again tomorrow," or the confetti showing that you won. We just get the error message. So, it's like playing on a broken slot machine.
@ej64073754 the Rewards team is working to resolve the error messaging that may appear when some participants are redeeming for points only items in the catalog. Please be assured your redemption is being counted towards the item you are redeeming for. Feel free to check your transaction history under “Redemptions”: https://www.aarp.org/rewards/transaction/#view=redemptions.
We are investigating this site issue. Due to slow response times during a point redemption, this is causing timeouts to occur. The "Oops! An error occurred. Please refresh your browser to get back on track" message may appear. Although the message displays, the point redemption was completed. While we work to correct this error, we can check your AARP Rewards profile to let you know if your Daily Win entries were won. Also, you'll receive an email from firstname.lastname@example.org with the subject line "Congrats! Complete some next steps to get your prize." if you win a sweepstakes.