AARP Rewards Complaints and Disappointments

[mi4090]

Hello Rewards Warriors,

This post is intended to serve as a  location where members can share their complaints and disappointments.  Also, let Management know what we want to see in the catalog and voice your concerns. Let's speak up!

Hopefully, with this information in one place it'll be easier for Management to know what paying & non paying members think.

Have a Blessed Day

Marylin

[BrettS11668]

  My problem is I'm trying to payoff my cruise with the gift cards I buy through AARP, and with the rewards section I can't purchase them nor will they sell them to me over the phone. So now I have to me out of pocket an additional $800 because of this big, expensive inconvenience. Thanks for nothing.

[lynda1142]

With the Rewards Page being down for over a week they should be giving all of us at least 100 points per day its been down. Their site has been terrible since day one. Go back to bidding on good gift cards. I would never waste 15000+ p oints for a lousy $5 gift card. The instant win are better at 500 pts. for a possible $10 gift card, but how many times does it tell me it can't be fulfilled? TOO MANY. Plus do we really want all those e-cards??? I don't think so. 

[rg22109724]

  I am disappointed in the Rewards program. We do not receive points for certain videos, others are not what they are supposed to be etc etc. The chat feature says it cannot help with this problem. I have called and complained and I was told "the program must be doing something right it has millions of users". WHAT???? That is an answer????

AARP advocates for certain issues but it treats its own members poorly. Who is advocating for us on this issue. I think we need a change of management.

[MRichard53]

DITTO - FIRE THE IT DEPARTMENT AND UPPER MANAGEMENT!

[carold738282]

I wasted 8000 points this morning on the $2,000 sweepstakes. After I confirmed my choice I got a pop-up that said I had 10 chances today, but 0 chances overall!!! And I had already spent 8,000 a couple of days ago.

I give up! This is such a joke. This web site just keeps getting worse and worse.

[DanielD894978]

This is one of the recent problems with rewards. I’ve found it will update correctly the next day. If you redeem for say five entry’s it will still say 0 total, but go and enter again and it will show the daily total. When you get to 10 daily entries you cannot check as it will display maxed out. 
The many issues with earning rewards is more frustrating. 🤞 Good Luck

[PhillipA297394]

Once again i went out of my way to go to an exxon for the "rewards". and once again the app didn't work it was a completely useless trip (OUT OF MY WAY) !

do not appreciate that "**bleep**" and will not waste my time on this anymore!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[AARPConsumerCare]

Hi @PhillipA297394, for questions about the Exxon Mobil Rewards+ program, visit: www.exxon.com/en/exxon-mobil-aarp-gas-rewards or call them directly at: 1-888-739-2730. Hours of Operation 9 a.m. - 7 p.m. ET, Monday-Friday. - Diana G.

[FelixBuzzard]

The new Word Wipe is the worst thing I have ever seen! I used to enjoy playing everyday, now I hate it. And forget about me getting used to this new version, I won't! Why does AARP Rewards do all it can to alienate its members? Why did you need to change something that was working perfectly?

Just another reason to leave AARP. 

[rednexsrus]

@FelixBuzzard That’s the whole point, they are charged with administering a rewards program that is so far ahead of their comprehension plus the fact they have no idea how to make it work, their solution is to get the members to give up and quit. SO SAD 😢😢☹️☹️

[al45009948]

Hello everyone 🤗 I hope everyone is doing well. Well I'm back with the same Major Issue. $5 gift cards. I understand that some of us can use them but I just feel that as long as we ( Members ) settle for these gift cards that even a child wouldn't want. The only people that are benefiting from this is AARP and Merkel. I'm really sick and tired of seeing the same people winning the Sweepstakes and IG. They threw us a few $10 gift cards at the beginning of the month. I just don't understand why they don't break down those $100 and $300 sweepstakes gift cards or go back to the days when we had Auctions. I'm just saying 

[montco1]

$5 is a joke. It's hardly covers a tip in today's environment. Why are they dumbing down the rewards setup. This program did an update around June 2023, it's never been the same since. It keeps having issues. Get DOGE after them.....LOL. 🤣

[JoLo49]

For online purchases, the $5 won't cover the shipping costs.

[andrewtoo]

@gm5271 

I like your calculations...an instant win every 85 minutes or so for a "regular" instant win!

But, I am clueless about the odds of winning.  I'm sure it changes during the day each day.

@al45009948 

I don't like giving my birth date for the free instant win entry, but, I do it anyway.  I'm thinking they know it already, so I'm not giving new information.  However, the information could be hacked, I suppose; everything can be hacked.

[jserramcorder]

why do you fave to give your bd?  I play instant win, not each and every one and have never been asked for this.

[al45009948]

Hello everyone 🤗. When you do the Free Entry you have to fill out the form before you can play ( Instant Try Again). Reason I don't like filling in my bd is that actually all I should have to fill out is my name and maybe city and state or zip code. Once the program looks up your name and zip code everything else should fill in automatically. I'm just saying 

[al45009948]

Hello everyone 🤗. I've noticed that hardly anyone has posted on this page lately. Anyway, I just wanted to say that when you go to the free method for the IW game and you fill out the form to see if you're qualified, it seems to take longer to fill it out than the Sorry try again tomorrow comes up. I know this isn't a big deal but it seems like you've already lost before you finish. And what's with the optional at the bottom. It seems to me that all that should be required is your name and address. They say that winning is based on how many people enter but how do they know? I'd really like to know how they calculate this process. I figure that some AARP members don't belong to the Rewards program and the members that are signed up for the Rewards program plus the non members ( does anyone know how many non members belong to the Rewards program? ) It's very mind boggling. Transparency is what I'm talking about. Why can't they let us know about how many IWG are available. I believe they should let us members only use points for these $10 IWG cards. Come on now, Give us a little Love. I'm just saying 

[gm5271]

@al45009948 

Hey Al I'll try help with wee bit aware of...I don't do free entry (tried long ago felt took too much time)... Andrew @andrewtoo be a person ask about that... since I believe he does all that way

As far as how many non- members on Rewards... I'd say that # is astronomical... anyone's guess...yrs ago we asked about with no given answers....As far as how many Instant Win winners... Now each game offers 125 winners over course of 7 days which is number each IW lasts with exception to # of winners sometimes is more in special offers they do at times.... Used to be only 1 Instant win per day with 100 winners each day... til changed to 100 winners per 7 days then as is now 125 winners over 7 days so that's why have 7 offers to try each day - you can see date each ends at bottom of each offer

There are lots of old posts you could read that provide info at times of these changes being made

In past b4 changes I won on fairly regular basis once changed I'm now lucky if win once year... they say system setup to give certain amount winners each day (125 ÷7=17ish day over 24 hrs= winner every 85ish minutes of day) 

Hopefully this helps a bit...Transparency is something we all desire from Rewards program but many times there isn't any

Good luck!

Ginger  ;  )

[JerryW275749]

Many of the questions that have been revised in the new format on AARP rewards quizzes do not align with the answer.  For example, question 4 “on Test your knowledge on volunteering” has answers relating to lungs and airways.  I have found a number of these types of inconsistencies throughout the revised format questions.

[PatriciaT863849]

Please drop the Adidas gift card from the list of AARP Rewards. Even though they dropped Ye, the company does not deserve our support.

[CarlosGG]

The best way to not support adidas its not buying any of their products, some of us do not care about political/personal points of view. People should have options available!

Cheers!

[RichardM71033]

I have an AARP Barclays Mastercard, have earned reward money but they changed their method of confirming your identity to text only. We do not text. Previously we were able to redeem our rewards through a code sent by e mail or phone call. Now they refuse to do that, only by texting, so all our rewards are frozen. We spent over 2 hours on the phone with them, wasted time! DO NOT USE RP BARCLAY M/C they will abscond with your reward money unless you textmessage. Many Senior like us do not text. AARP should NOT put their name on Barclay’s credit cards!

[AARPBrittanyS]

I am sorry to hear of the issues faced when attempting to redeem your rewards with Barclays. You can always contact AARP for help if there's an issue with an AARP provider. Please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text.

•            Description of your issue
•            Mention that you are requesting an escalation

We look forward to hearing from you!

[RichardM71033]

Additionally, finally a customer service rep called us back and left a message on our phone. But they left a bogus phone # for us to return their call!

[al45009948]

Hello everyone 🤗. Well my complaint today is about a quiz. I completed the ( The Heart-Smart Menu Quiz) for 450 Rewards points and when I finished it came back with ( Your Answer: Salad

Correct Answer: Salad

While starting your meal with either a broth-based soup or a garden salad has been shown to increase satiety equally making you less likely to indulge later on in your meal - the raw vegetables in a salad can often have more fiber than their stewed counterparts and contain less sodium. The American Heart Association recommends no more than 2,300 milligrams per day and an ideal limit of no more than 1,500

BROUGHT TO YOU BY Marcus: x

by Goldman Sachs"

You just missed AARP Rewards.

Our AARP Rewards program makes big life changes feel doable and, well, rewarding. Get started now to earn points for good-for-you activities like this one. ) When I started the quiz I saw the 450 point sticker. Once I was finished I was somehow signed out. I'm just saying 

[jserramcorder]

anytime I have an issue with a reward earning opportunity, if it doesn't reward I try it again.  If the second time same thing I contact aaro.  they are usually able to award the points.  last year there several months where some offers did not work today but worked tomorrow.  maybe someone else called it in but knowledge is power if you want your points

[al45009948]

Hello everyone 🤗. Once again I completed a quiz and no points. I redid the the other quiz over and received my points, but this time I refuse to redo quizzes that I've completed. 450 points for Thinking about a Hip Replacement . I'm just saying 

450 points 

Thinking About a Hip Replacement?

Take this quiz to test your smarts and prepare for a successful surgery by Candy Sagon and Michelle Crouch, Updated May 3,

2021

ISTOCK / GETTY IMAGES

You answered 2 out of 8 questions correctly.

[gm5271]

I looked over posts so didn't see any posts about

'Daily Deals' 

I've not really used this daily offer but used be huge fan of it in old Rewards program.... 🤔I'm wondering if anyone else thinks they are going to remove this from Rewards Program? ¿?¿?¿ 

It's been down over a week now

Plus checkout not working... seems crazy can't fix these things along with rest of issues

It is so disappointing seems all is a mess🤯

Just curious.... how  much more can this program go in toilet ??

Have a great one

Ginger  ;  )

[hv4840]

I have noticed that you can no longer use rewards points for gift cards such as Amazon, Hooters, etc. Now these cards are only available for entering sweepstakes…Also disappointing