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Alert: The Washing Hands Video is not awarding points, although it is good video to watch a second or third time as we navigate through this difficult time with the Covid-19 virus.
Tech support: Some of the videos are either not loading properly for viewing, or if videos are able to view, the points are not being awarded. It's been a recurring issue for the past several weeks. Please fix.
Hi @AARPJodeeR
I watched the 3 Golden Rules video on Friday 3/20, Sat 3/21, and Sun 3/22. Neither day awarded the points, but the video is on my earn page for 300 points.
Thanks for checking.
Hi @AARPTeri
Still having loading issues with some of the videos. It's a hit or miss, but sometimes I'm able to get the video to load by re-loading several times. Hope tech support can figure out what the issues might be.
Thanks for looking into this for us!
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