AARP Online Community and Discussion Forums - Re: Numerous Quizzes and Videos Not Awarding Point...

JoLo49 · ‎05-23-2026

It appears after the site maintenance, numerous quizzes and videos are not awarding points. Some do not have the point badge, while others with the badges are also not awarding points. Hope this can be fixed.

LesL269823 · ‎05-27-2026

100% correct. During this last SNAFU, well you said it all.

There are times during normal and reliable site performance i have had that message. I'll go back to that tab in a few minutes and refresh it, if it doesn't show Points Awarded, might as well just do it over.

You could do screen caps of the message with a date and time stamp, forward them to AARP and remind them they are supposed to represent Seniors with integrity.

JoLo49 · ‎05-27-2026

On some of the videos and quizzes that were not awarding points, I got the message that there was a "delay in awarding points" and to check my transaction history to see if the points were added. Upon checking my transaction history, I was not credited or awarded the points that I earned. If AARP does not intend to credit the points earned, why post this message?

SereneSeagull · ‎05-27-2026

I figure it was to placate. The Terms Of Service was the explanation for no compensation.

JoLo49 · ‎05-27-2026

AARP needs to change their message to give members full transparency that points weren't awarded because of technical difficulties instead of promising to award points at a later time.

revgalla · ‎05-23-2026

i HAVE BEEN HAVING THE SAME ISSUE. Spend time watching a video or doing a puzzle, only to have no points awarded afterwards. Repeatedly happened. So disappointing not to be able to earn points today.

RenateW69623 · ‎05-23-2026

I usually use the web site to earn rewards points, and also had problems. Got points for a few videos, but most gave the message that more time was needed to reward the points. So I switched to the app, and so far have gotten points for all videos. I even re-watched the videos I didn't get points for on the web site and got points for them.

Update: I did just see a video on the app that didn't have a rewards badge when I opened it. I closed the video and reopened it, and now the rewards badge is showing, and I watched the video and got points. So it looks like there are also issues with the app, but they can be worked around just by making sure the rewards badge is showing when you watch the video. Or maybe it will just take awhile for the app to also start having more problems 🙄

Update 2: guess it was just a matter of time, because now I am also getting the "need more time" message on the app 🙄

shamit · ‎05-23-2026

Hopefully we aren't going to have to wait until Tuesday to have them work on this. After all they take weekends off and this is a Holiday weekend so they won't be back until Tuesday.

LesL269823 · ‎05-23-2026

I would guess there are probably a lot of off shore contractors involved in the broad scope of the all the AARP Digital Online presence.

Include everything that represents AARP online, its official website, social media profiles, forums, search engine listings, and advertisements.

I would expect AARP to create a service ticket to the contractor at the first possible opportunity. I guess sooner or later it will all be AI driven.

dillon2go · ‎05-23-2026

Waited a few hours and tried the Outspell game. Still no points 😞. They need to take the site down and do maintenance.

jh29834151 · ‎05-23-2026

Unfortunately, AARP has the worst website there is. It's been this way as long as I've been on it... sometimes it works, sometimes it goes many weeks being down. I've literally used thousands of sites in my life, and AARP has consistently been the worst, hands down. Clearly, they simply do not care!

WebWiseWoman · ‎05-23-2026

Same #hit, different year...Jan 2025 upgrade the worst yet???

LesL269823 · ‎05-23-2026

Took a lot of extra effort to max out points earned today, lots of duplicate tasks, and a few I just gave up on for today. Sim issues to what is reported by everyone else here. Not Fun.

And those messages about needing extra time, maybe 1/3 of those actually posted points according to transaction history.

LR54 · ‎05-23-2026

Same here -- no points awarded 🙄

Rocky818 · ‎05-23-2026

For about every 5 quizzes I did, i got points for one out of the 5. Sometimes, it says it will give me the points later but I have seen that before and it never gives you the points later.

rsbobcat · ‎05-23-2026

Same here 2 videos and no points for either even did one of them twice.....

SereneSeagull · ‎05-23-2026

Getting points so far for quizzes with badges. Not getting points when no badge is there. Have not tried videos or games yet.

shamit · ‎05-23-2026

But I still had several videos that did not reward points even with the badge there.

clbutorac · ‎05-23-2026

Not sure what you mean by a badge?

WebWiseWoman · ‎05-23-2026

Working "rewards" activities show a "badge" usually lower right of the activity...

hth

RichardB815971 · ‎05-23-2026

Yes. Very frustrating to spend the time on Word Wipe and get no points. Glad I wasted no more time. This is not the first time this has happened. AARP Rewards needs a new tech team. Something goes wrong every single time they work on it.