Issues connecting aarp with google fit

[LauraA259693]

When I try to connect it says an error message that Google blocked it from accessing. But I try to find it in apps to connect and it's not on the list.

[KenleeE282473]

I worked with an AARP rep for 2+ hrs on Monday trying to get it fixed.  Could not be fixed.  She is opening a case, just waiting for resolution now.  Something is definitely broken.

[AARPConsumerCare]

@KenleeE282473 Thanks for letting me know! I'm glad to hear that you were able to get the escalation created 🙂  - Janelle M.

[KenleeE282473]

Can someone at AARP review my previous chat transcript from last week and let me know if any progress has been made?  Thank you. 

[AARPConsumerCare]

@KenleeE282473 Sure thing! Let's check on it. Please send me a private message with your complete name and mailing address so I can locate your account. You can also reach out to us using one of these methods if you'd prefer: https://aarp.info/3epCObA  - Janelle M.

[KenleeE282473]

Hi, Janelle,

This has been escalated twice, but still not resolved.  In my last chat (8/15/24), I was told I would hear something in 3-5 business days, but still have not heard anything.  I wish this would get fixed.  Thanks.

[AARPConsumerCare]

I apologize for the frustration this has caused @JohnS943689. Let me look this for you further. When you get a moment, please send me a DM with your email address, so I can access your account and check what's going on.  You can also chat with an agent by clicking the CHAT icon on the right side of the screen. Thank you. - Daniela R. 

[AARPConsumerCare]

@KenleeE282473 Be sure to check the permissions in your Google Fit app and make sure AARP Now has access to steps, cycling, and swimming data. You can also visit the Google Fit support pages for more help.  - Janelle M.

[KenleeE282473]

I have all permissions on.  I. Keep getting this msg when trying to sync tracker:  This app is blocked
This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.

[RustyS24299]

That is what I keep getting, and you can't go into Google fit to give permission when they aren't even there

[AARPConsumerCare]

@RustyS24299  I'm so sorry you're having trouble! I recommend uninstalling the tracker, and re-installing it: https://aarp.info/3emKZ8q 
Check permissions in your Google Fit app and make sure AARP Now has access to steps, cycling, and swimming data. Check your Google Fit app on your compatible device is applicable and confirm that health data from your phone or device are populating. If you're still having trouble, go to Google Fit support pages for more help: https://support.google.com/fit#topic  Let me know how I can help!  Jodee R.   

[HeatherD888475]

I have un-installed both apps, checked for updates and still.no luck. 

[JohnS943689]

I haven't seen anyone that can get it to work.

[HeatherD888475]

I know we can use the fitbit app and that syncs with Google fit, but that's an annoying fix.

[KenleeE282473]

Unfortunately, that option of removing tracker is no longer available.

[KenleeE282473]

That is the same issue I have.  I contacted AARP again last week and they are escalating the issue for resolution.  Apparently, this is happening with both Android and Apple devices.

[AARPConsumerCare]

@KenleeE282473 Thanks for getting back to me. Have you had an opportunity to uninstall and re-install the AARP app? I suggest trying that to see if it helps with Google blocking it.  - Janelle M.

[KenleeE282473]

Yes, I have uninstalled and re-installed both AARP Now and Google Fit.  All permissions are allowed in both apps.  Still not able to sync and still get msg that Google is blocking AARP attempt to access.

[AARPConsumerCare]

@KenleeE282473 Got it. Let's create an escalation for further assistance. Please send us a private message, so we can get additional info needed to complete this. Thank you!  - Janelle M.

[KenleeE282473]

Ok.  How do I do that?

[AARPConsumerCare]

@KenleeE282473 Check out our help page here: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?cmp=SNO-LITHIUM---&socialid=1430084072...  - Janelle M.

[DavidM855210]

@KenleeE282473 let us know if you get it fixe

[JamieM414402]

Having the same issue as everyone else. Very frustrating

[AARPConsumerCare]

I'm sorry to hear you're also having issues syncing your fitness tracker, @JamieM414402. Which fitness tracking app or device you have? - Diana G.

[JenetteR128926]

Yes I would like to know to, ask am having the same issue on my damsung phone.

[AARPConsumerCare]

Hello @JenetteR128926, this is certainly not the type of experience we want you to have. Let me help you out. When you get a moment, please send me a DM with your email address, so I can access your account and escalate this further. Here is a link with instructions: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?cmp=SNO-LITHIUM---&socialid=1437072802.... You can also chat with an agent by clicking the CHAT icon on the right side of the screen. I look forward to hearing from you. - Daniela R. 

[KenleeE282473]

I definitely will.  Still waiting for resolution.

[tomkfl]

Have you heard back from the escalation team on this?  Has not been working for me since 8/5/24.

[AARPConsumerCare]

I'm sorry to hear you're having issues syncing your fitness tracker, @tomkfl. Please check if your AARP Now app is updated to the latest version 4.0.5 before you try again and let me know if this solved the issue. Thank you! - Diana G.

[JohnS943689]

On google play store the version is 3.37.2

Where to get 4.0.5 ?

[AARPConsumerCare]

Hello @JohnS943689, I'm terribly sorry for any frustration this has caused you. Let's get to the bottom of this. The current version for Android phones is v3.37 and for iOS is v4.0.5. Here is a helpful article with information on how to connect your fitness tracker: https://aarp.info/3emKZ8q. Please check permissions in your Google Fit app and make sure AARP Now has access to steps, cycling, and swimming data.

If you're still having trouble connecting your app, please send us a private message or contact us using one of our contact methods, so we can look into it: https://aarp.info/3epCObA. - Daniela R.