Fitbit sync still does not work

[sfchew]

 Has anyone been able to sync their Fitbit with AARP rewards? The sync stopped working Nov 2024 after an app update

[CarolZ319303]

I have the same trouble with Apple Health App. It might give me credit for one day... I have to constantly reconnect... But it rarely works.

[AARPConsumerCare]

Hi @sfchew, I'm sorry to hear you're having trouble syncing your Fitbit to your AARP Rewards account. Please check this article for troubleshooting: https://aarp.info/3emKZ8q For further assistance, please reach out in a private message. You may need to enable them first, here are the steps: https://aarp.info/47hWcl7 - Diana G.

[susanjski]

No luck here either...I tried everything. AARP said everything OK with their system, it must be my device.

[AARPConsumerCare]

susanjski I've sent you a private note to gather some info, so we can work together on getting your Fitness Tracker synced. - Christy C.