Issues connecting aarp with google fit

[LauraA259693]

When I try to connect it says an error message that Google blocked it from accessing. But I try to find it in apps to connect and it's not on the list.

[DavidM855210]

 I had this same problem over the summer, until AARP fixed something, but it's happening again. The AARP app has not given me any step rewards since 10/10/24 (and yes, I walk enough steps most days). I have checked AARP Now to make sure my Google Fit account is connected. And I have checked permissions in Google Fit to make sure it is granting access to AARP Now. Those are set correctly. Please fix this problem (again!).

[KenleeE282473]

David,

Have you been able to get your step rewards yet?  I am still not getting mine. Thanks.

[DavidM855210]

No. I opened a support ticket a few weeks ago and was promised a follow--up in 3-5 business days. But nothing yet.

[KenleeE282473]

Ok.  Thanks.  I'll try to keep on it, too.

[AARPConsumerCare]

I can see how frustrating this can be, @DavidM855210. Please follow the steps in our article to troubleshoot this issue: https://aarp.info/3v19IpI For further assistance, please send us a private message with your name, address and email. Thank you! - Diana G.

[DavidM855210]

@AARPConsumerCare @ Is this ever going to be fixed?

[AARPConsumerCare]

Hi DavidM855210. I understand how frustrating it is when your fitness tracking won't sync. Can you send us a private message with your name and mailing address, so we may take a look at your AARP Rewards account and help you with syncing your Google Fit? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through chat, text, or phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

[WilfredR477597]

Since the weekend update in November that took 2 weeks to complete neither my wife nor I have received any steps through our fit that is synched.  The troubleshooting steps are obsolete and do not work.  As others have said Aarp now does not show up as something that is permissible with fit.  I believe that this is because google has consolidated all fitness tracking into a repository called health connect that resides on our individual devices now, rather than on the web.  This for security reasons.  It is the AARP IT who need to determine how to I terrace their app with the Google app.  I would imagine that there is an update app that could be obtained to help with this.

[AARPConsumerCare]

I'm sorry you're still not receiving your fitness tracker points, @WilfredR477597. The permissions issue was fixed with the updated version of the AARP Now app. Make sure you have the most recent version of the app installed. Visit our help article https://help.aarp.org/s/article/aarp-now-app-install?cmp=SNO-LITHIUM---&socialid=15785275556 for directions on how to install the latest version. If you continue to have trouble with adding the permissions please send us a private message with your name and address, and we can escalate this for you, so we can help you get that fixed. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. Thanks for reaching out to us, let's get this fixed for you and your wife!

Brandon C.

[KenleeE282473]

No, it is still not working.

[AARPConsumerCare]

I'm sorry to hear you did not find the troubleshooting steps helpful. You may reach out to AARP by chat or phone by calling our toll-free nationwide phone number at 1-888-OUR-AARP (1-888-687-2277). We will be happy to adjust any missing points to your account. Best Regards- Tiffanie S.  

[DavidM855210]

 Diana, as I've said, I already tried those troubleshooting directions. I then tried sending a private message through this website, but the Private Message page doesn't work (https://community.aarp.org/t5/notes/composepage/note-to-user-id/33032270). Then I tried getting support through the Chat tool on this website. Part way into the discussion, I got kicked out of the chat and cannot reconnect. This is ridiculous. Please find a way of fixing this.

[KenleeE282473]

Hi,

Just wondering if you are receiving rewards for fitness tracking after this last update.  I have checked every way I know to be sure my Google Fit is synced properly (it is), but I am still not seeing reward points.

Thanks.

[AARPConsumerCare]

KenleeE282473 I'm so sorry to learn you're not getting your Rewards points earned from Fitness Tracker. Please send us a private message, so we can look into this right away. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

[KenleeE282473]

I don't think you understand - I CANNOT send a private message because I cannot get to the screen that would allow me to enable it.  The initial My Settings page does not fully load. I cannot continue until it loads; thus, I cannot subsequently select Preferences wherein, at that point, I would be able to elect Private Message. 

[AARPConsumerCare]

KenleeE282473 I'm so sorry, please click the following link for alternate ways you can get in touch with us, so we can work on this with you. - https://aarp.info/3epCObA - Christy C. 

[KenleeE282473]

I have tried several times, but the My Settings page still does not fully load, making it impossible to select My Preferences.

[DavidM855210]

No. I still am not receiving awards through Google Fit. 

[AARPConsumerCare]

I've reported the missing private message feature, @DavidM855210. If you were also unable to reach out via chat, please text us at: 1-833-259-2277 or call us toll-free at: 1-888-OUR-AARP (1-888-687-2277). We're available Monday through Friday, 8 a.m. — 8 p.m. ET. - Diana G.

[DavidM855210]

I connected through chat in December and was promised a follow-up. It's been weeks with no response.

[AARPConsumerCare]

@DavidM8552101  I'm happy to help! Please reach out in a private message with your email address. You may need to enable private messages: https://aarp.info/47hWcl7  Thank you.  Jodee R. 

[DavidM855210]

I have don't have option in my Preferences.

[AARPConsumerCare]

@DavidM8552101  Thank you. I'm so sorry, but I can see you don't have the Private Message tab. Please make sure you're logged in. Here is a link to the Community Help page too: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?cmp=SNO-LITHIUM---&socialid=1593186770...  I look forward to hearing from you.  Jodee R. 

[DavidM855210]

Of course I'm logged in. That's how I got to my preferences page.

This is ridiculous. I've sent information here. I've used online chat. I'm used email. All AARP ever says is "Send us a private message." Just fix the problem that so many people are having.

[KenleeE282473]

Have you been able to get the issue resolved - getting AARP to sync with Google Fit?  I have still not been able to get points even though it shows my Google Fit is synced.

[AARPConsumerCare]

Hi KenleeE282473. There are a few things you can check to make sure you receive your AARP Rewards points for your fitness tracker. Follow the steps outlined here https://aarp.info/3v19IpI to ensure everything is set up correctly to receive your points. If you're still not receiving your points please send us a private message with your name and mailing address, and we can check your account for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. Let me know if that helps! - Brandon C.

[KenleeE282473]

Thank you for the suggestions, but I have done these many, many times.  Regarding Private Message, the site will not allow me to do this.  On the Settings screen, the site stalls out.

[AARPConsumerCare]

I understand. Thanks for getting back to me, KenleeE282473. You can also contact through our online chat by clicking the chat bubble on the right side of the page or call us at 1-866-451-6305. - Brandon C.

[KenleeE282473]

Have tried that, too, only to offer the same recommendations from you.  No one seems able to help.  Google Fit works perfectly with my other apps (Safeway, etc ) and Google Fit has confirmed that the syncing issue is on AARP'Ss side.  Can someone just please look into this?

[AARPConsumerCare]

We can help you with looking into this, KenleeE282473. Please contact us through the online chat option or call the number provided, so we can look up your account and look into this for you. - Brandon C.