Thanks for the article link. Very interesting.
I am a generally patient person. I filed my application for retirement benefits in February, with the benefit to commence with my 70th birthday (coming up at the end of May). "My Social Security" still says ""A representative in BALTIMORE MARYLAND started reviewing your application on February 8, 2022. For most people, this review takes 2 to 4 weeks." I will soon become a bit less patient.
What annoys me the most is they have mangled my change of address. At one point in time it was correct on the sample "benefits letter" that can be downloaded on that site, but they showed an old address under my profile. Below that is a caption indicating "scheduled update..." with a date long since passed. I called the Admin and... well, long story short they have mangled my address, which is/was correct on my on-line application but I have no idea what they are planning to do now. Granted, I have moved from the US to Canada (but I remain a US citizen by birth and my entire working career was in the US) but surely they must realize that they simply cannot omit the Province. "Provinces" are like "States". The application online process clearly provided an input for the Province, Country, etc (very polished) but most of the representatives I have spoken with on the phone recently were clearly out of their depth,
Speaking of this, I get regular emails now from Laurence Kotlikoff (an economist and SS expert I have mentioned on this forum). Today's was really something, I thought he had blown a fuse...and perhaps he has. He really laid into the SSA as well as their representatives. Reading to the end I eventually understood the issue that had him so exercised: a form that is required for a widow/widower to postpone their own retirement benefits whilst accepting survivor's benefits; apparently some representatives are not properly disclosing the existence or import of this form, or even disregard the applicant's instructions regarding the form(!). I thought his discussion was over the top. But then I have knowledge of that form and what its consequences are, whereas many others may not be. They may end up losing out on benefits.